Job Vacancy: Customer Service & Business Admin Tutor Assessor
Location: Derry/Londonderry
Job Type: Part-Time Temporary (Maternity Cover)
Hours: 15 per week (2 days)
Salary Banding: £28,000 - £31,000 per annum (pro-rata)
ROLE OVERVIEW
We are recruiting for an experienced Customer Service & Business Admin Tutor Assessor to join our team in Derry/Londonderry.
You will be at the forefront of shaping the next generation of service professionals. Your role involves inspiring and guiding students in the art of providing exceptional customer service. Crafting comprehensive lesson plans, you will cover crucial aspects such as communication skills, problem-solving, and customer engagement, ensuring students develop the skills necessary for success in diverse service environments.
Leveraging your proven expertise in customer service, you will share industry insights and real-world examples, preparing students to excel in their roles. Fostering a collaborative and supportive learning environment, your duties extend beyond teaching to encourage empathy and excellence in customer service, instilling in students the qualities required for delivering unparalleled service experiences.
The successful candidate will deliver up to Level 3 Diploma in Customer Service and Level 3 Diploma in Business Administration to students studying on the ApprenticeshipsNI and Skills for Life and Work training programmes. The qualifications are designed for students working, or inspiring to work, in the Customer Service Industry. Units include; principles of customer service, communication, exceeding customer expectations, and resolving customer complaints.
The ideal candidate will have a strong passion for the Customer Service; and possess the motivation and commitment to see our students succeed on their programme of study. Ideally, they will have good mentoring skills and sound knowledge of working with awarding bodies and delivering qualifications.
ABOUT US:
Rutledge Training is one of the leading private training providers in NI; with a branch network of 17 locations. We offer government-funded training programmes Skills for Life & Work and ApprenticeshipsNI; as well as private and corporate training. The Company has been in operation from 1989; making us a long-standing education provider in NI.
Qualifications / Experience:
- Minimum Level 2/GCSE English and Maths qualifications
- Minimum Level 3 qualification in Customer Service
- 2+ years' experience working in a customer service role
- Excellent communication and organisational skills
- Full clean driving licence and access to transport
- Achievement of A1 Assessors Award (Desirable)
- Teaching Qualification - Minimum Level 4 Certificate in Teaching (Desirable)
The Benefits:
- 30 days paid Holidays (increasing with length of service)
- Birthday Leave
- 40p per mile travel expenses
- Company Laptop
- Supportive three phase induction process
- Employee Referral Scheme
- Training and Development opportunities
- Fully-Funded Assessors Award
- Partially-Funded Certificate in Teaching
- Fundraising Committee
- Employee Wellbeing Programme
- Employee Assistance Programme
- Cycle to Work Scheme
- Tech Scheme
- Savings Club
- Employee Discount
- Retail Discounts
- Gym and Cinema Discounts
How to Apply: Please submit your CV via the below link. Our HR Team are happy to take your call should you have any questions about the role or your application progress. E-mail: [email protected] / Tel: (028) 7051 1504
Equal Opportunities: Diversity fuels innovation. We are committed to fostering an inclusive environment and welcome applicants from all backgrounds. All applicants are considered for employment based upon their skills and abilities without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or other legally protected status.
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This role is subject to a clear ACCESSNI Enhanced Vetting Check to ensure the applicant can work in REGULATED ACTIVITY. A criminal record will not necessarily be a bar to an applicant obtaining a position.
INDINT
Locations
Customer Service & Business Admin Tutor Assessor in Derry, Londonderry employer: Rutledge Group
Rutledge Training is an exceptional employer located in Ballymena, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 30 days of paid holidays, birthday leave, and various discounts, we empower our Essential Skills Tutors to inspire and guide students towards success while fostering a positive learning environment. Join us to make a meaningful impact in education and enjoy a fulfilling career with ample training and development opportunities.
