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For Companies At a Glance
- Tasks: Answer and connect calls, ensuring smooth communication for patient care.
- Company: Join a vital healthcare team making a difference every day.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the calm voice in emergencies and support patient care directly.
- Qualifications: High school diploma and 2 years of customer service experience required.
- Other info: Fast-paced environment with a focus on teamwork and adaptability.
The predicted salary is between 30000 - 42000 £ per year.
Summary
Responsible for answering and connecting all incoming organization calls to the requested areas. Transfers clinical and support staff calls to desired destinations for continuity of patient care. Obtains additional and/or relevant information from callers to determine appropriate call destinations. Operates as a key member of the emergency management process, dispatching teams in a clear, accurate, and calm manner to respond to emergencies. Functions as an after-hour care representative for clinical offices. Takes messages for both urgent and non-urgent matters and dispatches them as requested by individual offices.
Minimum Education
High School Diploma or equivalent.
Minimum Work Experience
2 years of experience in a customer service, retail, or other fast-paced business environment. Prior call center experience preferred.
Required Skills, Knowledge, And Abilities
- Demonstrated excellent verbal communication skills including active listening.
- Demonstrated strong reading comprehension, spelling, and grammar skills.
- Ability to handle high call volume professionally, efficiently and confidentially.
- Good organization, prioritization skills and attention to detail.
- Demonstrated ability to adapt swiftly to changing priorities.
- Demonstrated ability to remain calm during emergency situations.
- Proficient in Microsoft Suite (Word, Excel, Outlook, SharePoint, etc).
Pay Range
$17.46 - $25.91
Competitive Differentials
$4.25 - Evenings
$8.00 - Nights
$4.75 - Weekends
Telecommunications Operator in Oakham employer: Rutland Regional Medical Center
Contact Detail:
Rutland Regional Medical Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Operator in Oakham
✨Tip Number 1
First off, make sure you know the ins and outs of the telecommunications role. Brush up on your call handling skills and be ready to showcase your ability to stay calm under pressure. We want to see that you can handle high call volumes like a pro!
✨Tip Number 2
Practice your active listening skills! During interviews, show us that you can really tune in to what’s being said. This is crucial for a Telecommunications Operator, so don’t just hear – listen and respond thoughtfully.
✨Tip Number 3
Don’t forget to highlight your experience with Microsoft Suite. We love candidates who are tech-savvy, so be prepared to discuss how you've used these tools in past roles. It’ll give you an edge over the competition!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can contribute to our team, so don’t hesitate to put yourself out there!
We think you need these skills to ace Telecommunications Operator in Oakham
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about connecting calls and providing excellent service, make sure your written application highlights your communication skills. Use clear and concise language, and don’t forget to showcase any relevant experience in customer service or call centres.
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your application to the job description. Mention specific experiences that relate to handling high call volumes or working in fast-paced environments. It’ll show us you’re serious about the role!
Keep It Professional Yet Friendly: While we love a friendly vibe, remember to keep your application professional. Use proper spelling and grammar, and maintain a calm tone throughout. This reflects the kind of communication we expect in the role, especially during emergencies.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Rutland Regional Medical Center
✨Know Your Stuff
Before the interview, brush up on your knowledge of telecommunications and emergency management processes. Familiarise yourself with common call centre scenarios and how to handle them. This will show that you’re not just a good communicator but also someone who understands the role inside out.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions being asked and respond thoughtfully. You can even paraphrase the question back to the interviewer to show you’re engaged and understand what they’re looking for.
✨Stay Calm Under Pressure
Since the role involves handling emergencies, it’s crucial to convey your ability to remain calm under pressure. Prepare examples from your past experiences where you successfully managed stressful situations. This will help reassure the interviewer that you can handle high-stakes calls effectively.
✨Showcase Your Tech Skills
Be ready to discuss your proficiency with Microsoft Suite and any other relevant software. If you have experience with specific call centre systems, mention those too. Highlighting your technical skills will demonstrate that you can hit the ground running in this role.
