At a Glance
- Tasks: Support the Practice Manager in daily operations and ensure high-quality patient care.
- Company: Join a friendly, patient-focused GP practice dedicated to community health.
- Benefits: Be part of a supportive team with opportunities for professional growth.
- Other info: Dynamic environment with a commitment to quality patient care and teamwork.
- Why this job: Make a real difference in healthcare while developing your management skills.
- Qualifications: Minimum two years' experience in GP surgery management and strong leadership skills.
The predicted salary is between 37000 - 44000 £ per year.
Rutland House Surgery is seeking a dedicated and experienced Assistant Practice Manager to join our friendly, supportive, and forward-thinking team. We are looking for an organised, motivated, and proactive individual with a strong background in healthcare management and previous experience working within a GP practice setting. Candidates must have a minimum of two years' experience in a similar Assistant Practice Manager role and demonstrate excellent leadership, organisational, and communication skills. This is an exciting opportunity to contribute to the effective management and continued development of a busy and patient-focused practice, working closely with the Practice Manager and clinical team to ensure the delivery of high-quality healthcare services.
Main duties of the job
Join Rutland House Surgery and become part of a dedicated team committed to delivering high-quality patient care across our two practice sites. As our Assistant Practice Manager, you will support the Practice Manager in the day-to-day operational management of both branches, helping to ensure the smooth running of services and the highest standards of care for our patients. This is a varied and rewarding role that combines operational management, staff leadership, administrative oversight, and patient-focused service delivery. You will work closely with clinical and administrative teams across both sites to support the efficient and effective delivery of healthcare services and contribute to the ongoing development of the practice.
About us
Rutland House Surgery is a well-established and patient-focused GP practice serving the local community from two sites in Muswell Hill. We are committed to delivering high-quality, accessible healthcare and providing an excellent patient experience across both branches. Our multidisciplinary team includes GP Partners, Salaried GPs, Nurses, Clinical Pharmacists, Healthcare Assistants, and an experienced administrative and management team, all working collaboratively to provide outstanding care to our patients. For more information about the practice, please visit our website or contact the Practice Manager. Informal visits are welcomed and encouraged.
Job responsibilities
As Assistant Practice Manager at Rutland House Surgery, you will support the Practice Manager in the day-to-day operational management of our two practice sites, ensuring the smooth and efficient delivery of services and maintaining the highest standards of patient care. This is a varied and rewarding role that combines operational management, staff leadership, administrative oversight, and patient-focused service delivery.
- Support the management and supervision of clinical and non-clinical staff across both practice sites.
- Oversee administrative systems, operational procedures, and patient services to ensure the effective running of the practice.
- Assist with staff rotas, recruitment, induction, training, appraisals, and HR processes.
- Develop, review, and update practice policies, procedures, and operational protocols.
- Work closely with patients, staff, PCN colleagues, and external healthcare organisations to support service delivery.
- Assist the Practice Manager in ensuring compliance with CQC standards, NHS contractual requirements, information governance, and practice policies.
- Support quality improvement initiatives, audits, and performance monitoring across both branches.
- Maintain and improve administrative processes to enhance efficiency and patient experience.
- Demonstrate strong administrative and IT skills, including proficiency in EMIS Web, Accurx, Agilio TeamNet, Microsoft Office, and NHS digital systems.
- Communicate effectively with patients, colleagues, and external stakeholders, maintaining professionalism at all times.
- Act as a proactive, flexible, and supportive member of the management team, contributing to the ongoing development and success of Rutland House Surgery.
The successful candidate will be organised, motivated, adaptable, and committed to delivering high-quality healthcare services and an excellent patient experience across both practice locations.
Person Specification
Qualifications
- GCSE Grades C or above in English and Maths
- Ability to speak and communicate clearly and proficiently in English.
- Qualifications relating to (healthcare) management
Experience
- GP Surgery Management Experience (minimum 2 years)
- GP Surgery Administrative Experience
- Proficient in ICT
- Proficient in use of EMISWeb or SystmOne
- Experience in supervising and appraising staff
- Human resource management
- Knowledge of NHS management and primary care structure
- Experience in writing and reviewing healthcare policies in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Assistant Practice Manager in London employer: Rutland House Surgery
Rutland House Surgery is an excellent employer, offering a supportive and collaborative work environment in the heart of Muswell Hill. With a strong commitment to high-quality patient care, employees benefit from opportunities for professional growth, a friendly team culture, and the chance to make a meaningful impact on the local community's health. Join us to be part of a dedicated multidisciplinary team that values your contributions and fosters continuous development in healthcare management.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Practice Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Rutland House Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Rutland House Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Rutland House Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Assistant Practice Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Rutland House Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Rutland House Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Rutland House Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Rutland House Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Rutland House Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Rutland House Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
