Housekeeping Supervisor in Sheffield

Part-Time Housekeeping Assistant / Relief Housekeeping Supervisor

Pay: £12.71 per hour for Housekeeping Assistant duties and £13.21 per hour when providing designated Housekeeping Supervisor cover.

Profile

Brightstar is an award-winning hospitality management company with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

This is a part-time role, primarily working as a Housekeeping Assistant, cleaning and preparing guest bedrooms and maintaining public areas to a high standard.

You will also provide Housekeeping Supervisor cover during the Housekeeping Manager’s absence, including days off and annual leave. During designated supervisor shifts, you will coordinate the team’s daily work, inspect rooms and help ensure the department runs smoothly.

Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. You will reflect these values through your work, supporting colleagues and helping create a clean, safe and welcoming environment for every guest.

Objectives of this role

• Deliver consistently high standards of cleanliness in guest bedrooms and public areas.

• Complete allocated housekeeping duties efficiently and safely.

• Provide supervisory cover during the Housekeeping Manager’s absence.

• Support colleagues and communicate effectively with other departments.

• Use linen, cleaning products and equipment responsibly.

Key Responsibilities

People

• Work as part of the housekeeping team, supporting colleagues to complete daily tasks.

• Handle guest requests politely and professionally, referring concerns to the appropriate manager.

• Communicate with reception and maintenance regarding room readiness, guest requests and maintenance issues.

• Represent Brightstar’s values in all guest and colleague interactions.

• During supervisor cover, allocate daily tasks, provide direction and support, and help colleagues maintain cleaning standards.

• During supervisor cover, provide practical guidance to new or less experienced team members and escalate staffing or performance concerns to management.

Quality

• Clean and prepare guest bedrooms and bathrooms, including making beds, changing linen, replenishing supplies, dusting and vacuuming.

• Maintain the cleanliness of public areas, corridors and designated back-of-house spaces.

• Follow cleaning schedules, checklists and hotel presentation standards.

• Handle clean and used linen correctly and report damaged or missing items.

• Report maintenance faults, damage, lost property and any cleanliness or safety concerns promptly.

• Follow COSHH procedures and use cleaning products and equipment safely.

• During supervisor cover, inspect rooms and public areas, arrange any necessary corrective cleaning and update reception on room readiness.

• During supervisor cover, follow up outstanding issues and provide a clear handover to the Housekeeping Manager.

Profit

• Use cleaning products, guest supplies and linen efficiently to minimise waste.

• Take care of housekeeping equipment and report faults promptly.

• Work efficiently to ensure allocated rooms are ready within required timeframes.

• During supervisor cover, monitor stock levels and report or request replenishment through the agreed process.

• During supervisor cover, organise daily workloads in line with occupancy, arrivals and operational priorities, referring staffing changes to the appropriate manager.

Responsible Business

• Comply with company policies, procedures and hotel standards.

• Follow health and safety, fire safety, hygiene and COSHH requirements.

• Use appropriate personal protective equipment and follow safe working and manual handling procedures.

• Promote sustainable practices, including recycling and reducing unnecessary water, energy and product use.

• Treat all guests and colleagues fairly, with dignity and respect.

• Complete all E-learning and mandatory training within the required timeframes.

• Raise any issues outside your authority with the appropriate manager.

Skills and Qualifications

• Previous housekeeping experience within a hotel or similar environment.

• Supervisory experience is desirable, along with the confidence to coordinate daily tasks when providing cover.

• High attention to detail and pride in maintaining cleanliness and presentation standards.

• Good communication skills and a supportive approach to teamwork.

• Knowledge of cleaning practices, products and safe working procedures, including COSHH.

• An organised and reliable approach, with the ability to prioritise tasks.

• Willingness to carry out hands-on cleaning duties as the main part of the role.

• Flexibility to work agreed shifts, including weekends and bank holidays, and provide supervisor cover as required.

The above responsibilities describe the general nature of the role and are not intended to be an exhaustive list.