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- Tasks: Deliver a warm welcome and assist visitors at the Rutland County Museum and Oakham Castle.
- Company: Join the friendly team at Rutland County Council, dedicated to community and heritage.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Great opportunities for career development and a commitment to equality and diversity.
- Why this job: Be part of a vibrant culture team and make a difference in visitor experiences.
- Qualifications: Experience in customer service, good communication skills, and a passion for history.
The predicted salary is between 20000 - 25000 £ per year.
We are delighted to advertise the position of Visitor Assistant and are seeking individuals who are passionate about delivering high‑quality, welcoming and inclusive services within our Culture team. This customer‑facing role involves working alongside the Rutland County Museum and Oakham Castle team to provide an excellent visitor experience, offering a friendly and professional service to the Rutland community and visitors to the county.
About you…
- Experience in a similar role, working face to face with members of the public
- Good communication skills
- Educated to GCSE in English & Maths
- Able to work without direct supervision, sometimes as the only member of staff on the premises
- Interested in Heritage & history
About the role…
- To undertake administrative and facility management duties; serve visitors
- Assist with the delivery of weddings and events
- To provide a high standard of customer service
- Locking and unlocking sites and setting alarms
- Cash handling
- Some physical & cleaning work will be required
Please note that whilst we need specific cover on a Saturday, the post holder will need to be flexible to work as part of the rota. Please note there may be some occasions when events are being held in the Museum or Castle, that the post holder may need to finish later to assist closing down the event.
Our offer to you:
Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service. We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff. Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.
Visitor Assistant employer: Rutland County Council
Contact Detail:
Rutland County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Assistant
✨Tip Number 1
Get to know the place! Before your interview, take a trip to the Rutland County Museum and Oakham Castle. Familiarising yourself with the environment will not only help you feel more confident but also give you some great talking points during your chat with the team.
✨Tip Number 2
Show off your people skills! As a Visitor Assistant, you'll be interacting with the public all day. Think of examples from your past experiences where you've provided excellent customer service or handled tricky situations. We want to see how you shine in front of visitors!
✨Tip Number 3
Flexibility is key! Make sure to highlight your willingness to work on Saturdays and adapt to the rota. Being open about your availability shows that you're ready to jump in and help out whenever needed, which is super important for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about joining our fantastic team at Rutland County Council. Don’t miss out on this opportunity!
We think you need these skills to ace Visitor Assistant
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for heritage and history! In your application, share why you’re excited about the Visitor Assistant role and how you can contribute to creating a welcoming atmosphere for our visitors.
Highlight Relevant Experience: Make sure to mention any previous roles where you’ve worked face-to-face with the public. We want to know how your experience aligns with the customer service skills we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well so we can easily see how you fit the role. Remember, first impressions count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Rutland County Council
✨Know Your Heritage
Brush up on the local history and heritage of Rutland. Being knowledgeable about the museum and castle will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a visitor.
✨Demonstrate Flexibility
Since the role requires flexibility, be ready to discuss your availability and willingness to work varied hours, including weekends. Highlight any previous roles where you adapted to changing schedules.
✨Practice Communication
Good communication is key in this role. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences.