At a Glance
- Tasks: Be the friendly face of customer service, helping our community with their queries.
- Company: Join Rutland County Council, a supportive and impactful local authority.
- Benefits: Enjoy generous leave, flexible working, and a local government pension scheme.
- Other info: Opportunities for career growth in a dynamic and rewarding environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an enthusiastic and confident Customer Service Advisors to join our fantastic Customer Services Team at Rutland County Council. This is a chance to make a positive difference to how we deliver effective customer services to our Rutland community. As a unitary council, we deliver diverse services and are looking for individuals to join us in delivering a service that continuously improves our customer’s experience.
About you…
- Experience in a similar Customer Service Advisor role delivering a “one-stop” service
- Confident, and adaptable with excellent interpersonal and communication skills
- Able to act with diplomacy and tact at all levels and be discreet with confidential information
- Able to deal with challenging situations whilst remaining calm and professional
- Solution focused, able to resolve queries and deliver positive outcomes for customers
About the role…
- To act as the first point of contact for customers via phone, online and face to face interactions
- To take responsibility for resolving customer enquiries in a professional, efficient and sensitive manner
- To record and maintain customer contact information accurately and in line with the available technology and processes
- To access and retrieve information from Council databases, back-end systems and the internet as appropriate, in order to resolve customer enquiries
Not everyone can deliver effective customer services; however, this role is extremely rewarding and vital as it impacts directly on the lives of our Rutland residents and community.
Our offer to you:
We offer work that makes a difference to people’s lives, a safe working environment; structured salary reviews; generous annual leave entitlement plus 8 days paid bank holidays; local government pension scheme; occupational health service and flexible working policies to enable you to balance work and home commitments. Rutland County Council encourages a healthy work-life balance, and we welcome discussions regarding flexible working.
Find out more:
To learn more about working with us visit https://jobs.rutland.gov.uk or if you have any queries about this role please contact Lizzy Dungworth, Customer Experience Manager on 01572 758241 or at edungworth@rutland.gov.uk.
How to apply:
Click on the apply button which will redirect you to the Jobs Go Public (JGP site) where we handle all our vacancies. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account, you will be guided through the set-up process. Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered. If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at recruitment@rutland.gov.uk.
All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisors x 2 in Oakham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rutland County Council. Understand their values and the services they provide. This will help you tailor your answers and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to build your confidence. Remember, staying calm and solution-focused is key!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your interpersonal and communication skills. Share examples of how you've dealt with challenging situations in the past, demonstrating your ability to remain professional and discreet.
✨Tip Number 4
Apply through our website! Make sure to click on the apply button and follow the process on the Jobs Go Public site. This ensures your application is handled properly and you'll receive all updates directly to your email.
We think you need these skills to ace Customer Services Advisors x 2 in Oakham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about making a positive difference in our Rutland community.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service roles. We’re looking for those who can deliver a 'one-stop' service, so be specific about how your past roles align with what we do.
Be Professional and Personable:Remember, you’ll be the first point of contact for our customers. Use your application to demonstrate your excellent interpersonal skills and ability to handle challenging situations with diplomacy and tact.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy, and all updates regarding your application will be sent via email from the Jobs Go Public site. We can’t wait to hear from you!
How to prepare for a job interview at Rutland County Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor and the services provided by Rutland County Council. Familiarise yourself with their mission and values, as well as any recent news or changes in the council that might affect customer service.
✨Show Off Your Skills
Prepare to discuss your previous experience in customer service. Think of specific examples where you successfully resolved challenging situations or improved customer satisfaction. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common customer service scenarios and how you would respond. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
