Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Factoring Service, manage client relationships, and handle billing queries.
- Company: Join Rutherglen and Cambuslang Housing Association, a top-rated provider of quality housing services.
- Benefits: Enjoy flexible working options and a competitive salary with opportunities for professional growth.
- Why this job: Make a real impact in the community while enhancing customer satisfaction and service standards.
- Qualifications: Property experience, strong problem-solving skills, and proficiency in admin/IT are essential.
- Other info: This is a 1-year fixed-term contract with a supportive team culture.
The predicted salary is between 40635 - 44619 £ per year.
Job Description
Location: Rutherglen (Potential hybrid / Flexible working)
Salary: Grade 7 PA22-PA25 £40,635 – £44,619 based on experience
Hours: 35 hours per week – Monday-Friday
Contract: 1-year Fixed term contract
Closing Date: 5th August 2025 12 noon
Interviews will take place mid to late August 2025
Since its formation in 1980, Rutherglen and Cambuslang Housing Association has built an enviable reputation for providing the highest standard of housing and quality of services. We are a high performing organisation and enjoy high levels of tenant satisfaction across a range of indicators. We are committed to building on this and ensuring we provide tenants with affordable, safe and modern housing in vibrant, sustainable communities.
We put all our service users at the heart of everything we do and out values, ethos and culture reflect this commitment. In delivery of services and wider activities we seek to improve the lives of our customers and enhance out communities.
We are looking to recruit a Lead Factoring Officer. This post presents a great opportunity to join a leading Housing Association with a clear desire to invest in its Factoring Service and take it to the next level.
Your role will involve acting as the lead point for Factored Owners, providing a professional interface with customers and improving the standards we supply.
Your duties will consist of:
Acting as the Custodian of all services provided under our Factoring principles, including billing queries and customer engagement.
Proactively building strong client relationships and ensuring we deliver great customer service.
Meeting property owners both one to one and in group sessions to gauge all aspects of our service provision
Excellent levels of complaints handling and resolution
Tight control over financial and budget elements, including profit and loss levels being achieved by the service.
Ensuring arrears management is timely and effective with regular reporting to the CEO and Board
You should have property-based experience and be adept at problem solving with the ability to manage a busy workload
A high level of Admin/IT Skills and Housing Management systems is preferred, and a clean driving licence is essential
If you are interested in applying for this position and for more more information, please contact Wilma McInerney
Corporate Services Manager, by selecting thje s1jobs apply button.
Lead Factoring Officer employer: Rutherglen & Cambuslang Housing Association
Contact Detail:
Rutherglen & Cambuslang Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Factoring Officer
✨Tip Number 1
Familiarise yourself with the specific services and values of Rutherglen and Cambuslang Housing Association. Understanding their commitment to tenant satisfaction and community enhancement will help you align your approach during interviews.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your ability to handle complaints effectively and build strong client relationships. This will showcase your problem-solving skills and customer service focus, which are crucial for the Lead Factoring Officer role.
✨Tip Number 3
Research common challenges faced in factoring services and think about how you would address them. Being able to discuss these issues and present potential solutions will highlight your proactive mindset and readiness for the role.
✨Tip Number 4
Network with professionals in the housing sector or join relevant online forums. Engaging with others in the field can provide insights into best practices and may even lead to valuable connections that could support your application.
We think you need these skills to ace Lead Factoring Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Lead Factoring Officer position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your property-based experience, problem-solving abilities, and administrative skills. Use bullet points for clarity and focus on achievements that demonstrate your capability in similar roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the organisation. Highlight specific experiences that showcase your ability to build client relationships and manage financial elements effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Rutherglen & Cambuslang Housing Association
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Lead Factoring Officer. Familiarise yourself with the key duties mentioned in the job description, such as customer engagement and financial management, so you can discuss how your experience aligns with these requirements.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This role requires adept problem-solving abilities, so be ready to demonstrate how you've handled challenges in a property-based context.
✨Highlight Customer Service Experience
Since the position involves building strong client relationships, be prepared to discuss your approach to customer service. Share specific instances where you've gone above and beyond to meet client needs or improve satisfaction levels.
✨Prepare for Financial Discussions
Given the emphasis on financial control and budget management, brush up on your knowledge of profit and loss statements. Be ready to discuss how you've managed budgets in previous roles and how you would approach financial responsibilities in this position.