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- Tasks: Build strong client relationships and deliver exceptional customer experiences in hospitality tech.
- Company: Join a growing tech business in the vibrant hospitality sector.
- Benefits: Earn £30,000 to £35,000 plus professional development and a supportive culture.
- Why this job: Make a real impact by supporting clients and enhancing their operations.
- Qualifications: Experience in hospitality or tech, with excellent communication skills.
- Other info: Flexible hours and opportunities for travel across the UK and Europe.
The predicted salary is between 30000 - 35000 £ per year.
Are you a relationship focused professional looking for your next challenge? Do you thrive on building strong client relationships and delivering exceptional customer experiences? Are you passionate about supporting hospitality operations and technology solutions across the UK? Keep reading!
I am currently recruiting for a Customer Support Executive to join a well-established and growing technology business in the hospitality sector. Based on-site with a major client, this is a client-facing role offering a mix of account management, customer support, and technology troubleshooting, with strong development opportunities.
Responsibilities:- Act as the primary on-site contact for the client and their partner.
- Build and maintain strong working relationships, ensuring smooth day-to-day operations.
- Manage client needs, delivering a consistent, high-quality service experience.
- Provide first-line technical support and troubleshooting for hospitality technology systems.
- Carry out regular checks, preventative maintenance, and operational updates.
- Collaborate closely with internal teams to maintain service consistency.
- Travel to other UK and European client sites when required for on-site support.
- Understanding of technology or strong experience within the hospitality industry.
- Proven ability to manage client relationships and deliver excellent customer service.
- Excellent communication, negotiation, and relationship-building skills.
- Confident in supporting technology systems (training will be provided).
- Organised, proactive, and able to follow through on tasks independently.
- Flexibility to adjust working hours to client events.
- £30,000 to £35,000 per annum plus additional benefits.
- Monday to Friday, 9:00am – 5:30pm.
- Professional development, training, and progression opportunities.
- Collaborative, inclusive culture where your contribution is valued.
If you’re ready to take the next step in your career and be part of a thriving and ambitious business – apply now!
Customer Success Executive in Brentford employer: Rutherford Briant
Contact Detail:
Rutherford Briant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Brentford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and tech sectors. Attend industry events or webinars to meet potential employers and showcase your relationship-building skills.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their technology solutions and think about how you can enhance their customer experience. This will show you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! Role-play common interview scenarios with a friend or mentor. Being able to articulate your thoughts clearly will help you shine during those client-facing discussions.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making connections, and applying directly can give you an edge. Plus, it shows you’re proactive and keen on joining our team!
We think you need these skills to ace Customer Success Executive in Brentford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry and technology shine through. We want to see that you’re genuinely excited about supporting clients and delivering top-notch customer experiences!
Tailor Your Experience: Make sure to highlight your relevant experience in client management and customer support. We love seeing how your past roles have prepared you for this position, so don’t hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your skills and fit for the role quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rutherford Briant
✨Know Your Client
Before the interview, research the company and its major clients. Understand their needs and how the role of Customer Support Executive fits into their operations. This will help you demonstrate your relationship-focused approach and show that you're genuinely interested in supporting their success.
✨Showcase Your Communication Skills
As this role requires excellent communication and relationship-building skills, prepare examples from your past experiences where you've successfully managed client relationships. Be ready to discuss how you handled challenging situations and maintained a high-quality service experience.
✨Familiarise Yourself with Technology
Since the position involves providing technical support for hospitality technology systems, brush up on relevant technologies used in the industry. Even if you don’t have direct experience, showing enthusiasm for learning and adapting to new tech can set you apart.
✨Be Proactive and Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. Prepare to share specific strategies you use to stay proactive and ensure smooth day-to-day operations, as this is crucial for the role.
