At a Glance
- Tasks: Manage customer orders and ensure seamless delivery from start to finish.
- Company: Join a well-established, independent company known for high-quality products.
- Benefits: Enjoy annual trips, staff discounts, and a supportive team environment.
- Other info: Opportunities for career progression and a focus on diversity and inclusion.
- Why this job: Make a real impact on customer satisfaction in a dynamic role.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 25000 - 30000 € per year.
Are you looking for an exciting next step in customer service? We are currently looking for an excellent customer operations advisor for a well-established, independent company with a strong heritage, known for creating high-quality, genuinely exciting products with a loyal customer base. This role sits at the centre of the operations, ensuring a seamless experience from order placement through to delivery.
You'll act as the key point of contact between customers, internal teams, and manufacturing to make sure orders are processed accurately and delivered on time.
Responsibilities- Manage customer orders from initial placement through to final delivery
- Accurately process and track orders within internal systems
- Liaise closely with the manufacturing team to ensure timely production and dispatch
- Proactively communicate order status updates to customers
- Coordinate with logistics partners to ensure on-time and accurate deliveries
- Handle customer queries, issues, and complaints in a professional and solutions-focused manner
- Investigate and resolve order discrepancies or delivery issues, with the support of the wider team if required
- Previous experience in customer service, order management, or supply chain support
- Strong organisational skills and attention to detail
- Excellent communication skills, both written and verbal
- Ability to manage multiple orders and priorities in a fast-paced environment
- A proactive, problem-solving mindset with a customer-first approach
- To be part of a small, welcoming and supportive team
- A compassionate business who genuinely care about their employees
- Annual company trips
- Free on-site parking
- The chance to progress to senior customer operations advisor
- Staff discount on the company's exciting range of products
If you enjoy owning processes end-to-end and making a tangible impact on customer satisfaction, we'd love to hear from you. Please apply with your updated CV, or call us on 01371 832922.
Customer Operations Advisor in Essex employer: Rutherford Briant Recruitment
Join a well-established, independent company that values its employees and fosters a supportive work culture. As a Customer Operations Advisor, you'll enjoy benefits such as annual company trips, staff discounts, and opportunities for career progression within a small, welcoming team. With a focus on equity, diversity, and inclusion, this role offers a chance to make a meaningful impact on customer satisfaction while working in a dynamic environment.
Contact Detail:
Rutherford Briant Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Advisor in Essex
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the key point of contact for customers, being able to articulate your thoughts clearly and confidently is crucial. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues or improved processes. This will demonstrate your proactive mindset and customer-first approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our supportive team and making a real impact in customer operations.
We think you need these skills to ace Customer Operations Advisor in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant order management experience to show us you're the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've handled customer queries or managed orders in the past, so we can see your proactive, problem-solving mindset in action.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rutherford Briant Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and products. Understanding their heritage and what makes them unique will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you've successfully managed customer orders or resolved issues. Highlight your problem-solving mindset and how you prioritise customer satisfaction, as this role is all about ensuring a seamless experience for customers.
✨Demonstrate Organisational Skills
Since the role involves managing multiple orders, be ready to discuss how you stay organised in a fast-paced environment. You could mention tools or methods you use to track orders and ensure timely communication with customers and internal teams.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer operations, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
