At a Glance
- Tasks: Manage customer orders and ensure timely delivery while providing excellent service.
- Company: A well-established, independent company known for high-quality products.
- Benefits: Join a supportive team, enjoy annual trips, and receive staff discounts.
- Other info: Opportunities for career progression and a focus on equity and inclusion.
- Why this job: Make a real impact on customer satisfaction in a dynamic environment.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 25000 - 30000 € per year.
Are you looking for an exciting next step in customer service? We are currently looking for an excellent customer operations advisor for a well-established, independent company with a strong heritage, known for creating high-quality, genuinely exciting products with a loyal customer base. This role sits at the centre of the operations, ensuring a seamless experience from order placement through to delivery.
You'll act as the key point of contact between customers, internal teams, and manufacturing to make sure orders are processed accurately and delivered on time.
Responsibilities- Manage customer orders from initial placement through to final delivery
- Accurately process and track orders within internal systems
- Liaise closely with the manufacturing team to ensure timely production and dispatch
- Proactively communicate order status updates to customers
- Coordinate with logistics partners to ensure on-time and accurate deliveries
- Handle customer queries, issues, and complaints in a professional and solutions-focused manner
- Investigate and resolve order discrepancies or delivery issues, with the support of the wider team if required
- Previous experience in customer service, order management, or supply chain support
- Strong organisational skills and attention to detail
- Excellent communication skills, both written and verbal
- Ability to manage multiple orders and priorities in a fast-paced environment
- A proactive, problem-solving mindset with a customer-first approach
- To be part of a small, welcoming and supportive team
- A compassionate business who genuinely care about their employees
- Annual company trips
- Free on-site parking
- The chance to progress to senior customer operations advisor
- Staff discount on the company's exciting range of products
If you enjoy owning processes end-to-end and making a tangible impact on customer satisfaction, we'd love to hear from you. Please apply with your updated CV, or call us on 01371 832922.
Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.
Customer Operations Advisor in Braintree employer: Rutherford Briant Recruitment
Join a well-established, independent company that values its employees and fosters a supportive work culture. As a Customer Operations Advisor, you'll be part of a small, welcoming team where your contributions directly enhance customer satisfaction. With opportunities for growth, annual company trips, and staff discounts on exciting products, this role offers a meaningful career in a compassionate environment.
Contact Detail:
Rutherford Briant Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Advisor in Braintree
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer operations. Think about how you'd handle specific situations, as this role is all about problem-solving and communication.
✨Tip Number 3
Show your enthusiasm for the company and its products during interviews. Research their offerings and be ready to discuss how you can contribute to their mission of delivering excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Operations Advisor in Braintree
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Operations Advisor role. Highlight your previous customer service experience and any relevant order management skills to show us you're the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role and how you can contribute to our team. Share specific examples of how you've handled customer queries or managed orders in the past to really stand out.
Showcase Your Communication Skills:Since excellent communication is key for this position, make sure your written application is clear and professional. Use concise language and check for any typos or errors before hitting send – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rutherford Briant Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and products. Understanding their heritage and what makes them unique will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you successfully managed customer orders or resolved issues. Highlight your problem-solving mindset and how you prioritised customer satisfaction, as this role is all about ensuring a seamless experience for customers.
✨Demonstrate Organisational Skills
Since the role involves managing multiple orders, be ready to discuss how you stay organised in a fast-paced environment. You could mention tools or methods you use to track orders and ensure timely communication with both customers and internal teams.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer operations, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
