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- Tasks: Provide exceptional customer care and support via phone and email.
- Company: Join a dynamic manufacturing business in Leicester with a supportive team.
- Benefits: Enjoy 25 days holiday, health care cover, and full training.
- Why this job: Experience a varied role with opportunities for problem-solving and relationship building.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Fast-paced environment with plenty of learning and career development.
The predicted salary is between 28000 - 29000 £ per year.
Location: Leicester
Sector: Manufacturing
Salary: £28,000 to £29,000
Working Hours: 7.30am to 3.30pm (37.5 hours per week)
Benefits: 25 days holiday, health care cover, full training provided
We are seeking someone with proven customer service experience to work in an office environment for a manufacturing business in Leicester. This is a fully office-based role and is not remote or hybrid. This role is immediately available. If you are able to start work straight away, or are on a short notice period, this would be an advantage. However, the employer is willing to wait for the right person.
Following an initial induction programme, you will receive structured training on products, systems and internal processes. The role will involve supporting customers across phone and email, ensuring enquiries are handled professionally and resolved efficiently. You will work closely with internal departments to ensure customer requirements are managed from enquiry through to resolution.
Why you will enjoy this role:
This is a varied and busy position where no two days are the same. You will be dealing with a wide range of customer enquiries, problem solving and coordinating internally to ensure customers receive the best possible service. There is plenty to learn as you develop a deeper understanding of products, processes and customer requirements. If you enjoy working in a fast paced environment, building relationships and being part of a supportive team, this role will provide both challenge and development.
Key responsibilities include:
- Providing exceptional customer care and support
- Responding to customer queries within agreed service levels
- Managing customer enquiries across multiple platforms including phone and email
- Processing customer requests accurately and efficiently
- Supporting sales activity by identifying potential opportunities
- Maintaining accurate records and customer information
- Working collaboratively with internal departments to resolve issues
- General administration and support to the wider customer care team
We are looking for someone who has:
- Previous customer service or customer care experience
- Excellent written and verbal communication skills
- A confident and professional telephone manner
- Strong organisational skills with the ability to prioritise tasks
- A proactive and positive approach to problem solving
- Good IT skills and experience using CRM systems would be beneficial
- Experience within a manufacturing environment is not essential but would be a distinct advantage.
To apply: For more information, including job description and company information contact Ruth Forster at Wagstaff Recruitment & Careers Coaching.
Wagstaff Recruitment - Building Trusted Relationships to Create Great Opportunities
Customer Service Advisor employer: Ruth Wagstaff Recruitment
Contact Detail:
Ruth Wagstaff Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your experience makes you the perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of it in the role. Avoid jargon and focus on what matters!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ruth Wagstaff Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples that showcase your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Familiarise Yourself with the Company
Do a bit of research on the manufacturing company you're interviewing with. Understand their products, services, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on maintaining a professional tone and a friendly manner, especially over the phone.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. It shows that you're engaged and serious about the opportunity, plus it gives you valuable insights into the company culture.