1st Line Service Desk Technician – Gloucester

1st Line Service Desk Technician – Gloucester

Gloucester Full-Time On-site
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1st Line IT Service Desk Engineer – Gloucester- Up to Β£28,000

I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester.

The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.

The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills:

  • O365 support and administration
  • Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
  • Outlook and email support
  • Responding to requests for support by logging and categorising incidents
  • Troubleshooting and resolving issues
  • Ensuring users are kept up to date and that SLAs are met
  • Building, installing and configuring hardware and software
  • Working on an IT Service Desk as well as working on live infrastructure projects

Benefits of the company/role include:

  • Holiday allowance
  • Company pension
  • Profit share scheme
  • Microsoft training courses and certifications
  • Fantastic opportunties for career progression.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Tenure: Permanent
Salary: Β£25000 – Β£28000 per annum
Location: Gloucester, Gloucestershire

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1st Line Service Desk Technician – Gloucester employer: Ruth Wagstaff Recruitment Ltd

Chadwick Nott offers an exceptional opportunity for self-employed Private Client Lawyers in Bath, providing a supportive environment that values autonomy and client care. With a focus on professional growth, you will have the chance to manage your own caseload while benefiting from a fee-share earnings model, all within a traditional high street firm known for its commitment to excellence and community engagement.

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Contact Details:

Ruth Wagstaff Recruitment Ltd Recruitment Team