At a Glance
- Tasks: Support German-speaking customers with enquiries, orders, and relationship building.
- Company: Join a successful global manufacturing business based in Nottingham.
- Benefits: Competitive salary, annual bonus, hybrid working, and career growth opportunities.
- Other info: Dynamic role with a focus on customer relationships and teamwork.
- Why this job: Make a real impact by helping customers and collaborating with diverse teams.
- Qualifications: Fluent German, B2B customer service experience, and strong problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
Are you an experienced German Speaking Customer Service Advisor who enjoys building customer relationships, solving problems and supporting customers from initial enquiry through to order fulfilment? We’re recruiting a German Speaking Customer Service Advisor to join a successful global manufacturing business based in Nottingham. You’ll primarily support customers across Germany, as well as some UK customers, working closely with sales, manufacturing and other internal teams. This is a varied B2B customer service role covering quotations, order processing, customer queries and coordinating orders through to delivery.
What’s on Offer
- c£32,000 salary
- Annual bonus of up to 5%
- Monday to Friday working
- 50/50 hybrid working (Tuesday and Wednesday are office-based days)
- Opportunity to join an established global manufacturing business
The Role
As German Speaking Customer Service Advisor, your responsibilities will include:
- Supporting German-speaking customers with enquiries and new orders
- Preparing and issuing customer quotations
- Following up quotations and supporting opportunities for business growth
- Processing customer orders and maintaining accurate information within SAP
- Carrying out contract reviews to ensure customer requirements are understood and met
- Providing customers with product and order information
- Building strong relationships with internal teams to support on-time order fulfilment
- Processing customer returns
- Working with Finance to resolve credit and invoice queries
- Maintaining accurate customer information across ERP and CRM systems
What We’re Looking For
You’ll need a high level of spoken and written German, as some customers communicate exclusively in German. Ideally, you’ll also have:
- At least 2 years' B2B customer service, sales support or order management experience
- Experience working within a manufacturing environment
- Strong customer service and problem-solving skills
- Experience using ERP and CRM systems, ideally SAP and Salesforce
- Excellent written and verbal communication skills (English and German)
- The ability to build effective relationships across different departments
Experience within a regulated manufacturing sector, such as aerospace or medical, would be particularly advantageous. If you have the required skills and experience for this German Speaking Customer Service Advisor position, apply today or contact Stuart Cooper at Wagstaff Recruitment for a confidential discussion.
Customer Service Advisor - German Speaking in Nottingham employer: Ruth Wagstaff Recruitment Careers
Join a leading food manufacturer in Skelmersdale, where you will be part of a modern, highly automated production facility that prioritises employee development and well-being. With a strong focus on continuous improvement, competitive salaries, and a supportive team culture, this role offers not just a job but a pathway to long-term career growth in a dynamic environment. Enjoy excellent benefits including a quarterly bonus, generous leave, and unique perks like a salary sacrifice scheme for electric cars, making it an attractive place for engineers seeking meaningful employment.
Contact Details:
Ruth Wagstaff Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German Speaking in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ruth Wagstaff Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ruth Wagstaff Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - German Speaking in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ruth Wagstaff Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Ruth Wagstaff Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ruth Wagstaff Recruitment Careers!
How to prepare for a job interview at Ruth Wagstaff Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
