At a Glance
- Tasks: Support schools with training needs and manage trainers' schedules across the UK.
- Company: Ruth Miskin Training is dedicated to improving literacy in schools through innovative training programmes.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diversity is valued here; we welcome applicants from all backgrounds.
- Why this job: Join a passionate team making a real impact on children's reading skills in a supportive environment.
- Qualifications: Customer service experience and strong administrative skills are preferred; knowledge of the UK education system is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to: Training Coordinator Lead
Responsible for: Supporting and advising schools with their training needs and managing diaries of over 140 trainers around the UK
Place of work: London Head Office (currently working to a hybrid arrangement)
Hours of work: 8:30am-5:00pm (with 1 hr for lunch)
Contract: permanent, full time
Ruth Miskin Training provides training to schools in the UK and internationally on Read Write Inc. Phonics and other literacy programmes. We are passionate about teaching every child to read and keeping them reading.
Key Responsibilities:
- Book training for primary and secondary schools in the UK
- Discuss training requirements with schools, advising on the most suitable training for their needs
- Negotiate training dates with schools and trainers
- Answer email and telephone queriesfrom schools and trainers, in a timely and professional manner
- Become fully knowledgeable on all Read Write Inc. programmes, packages and pricing
- Help manage diaries for 160+ trainers around the UK
- Work with the Accounts team on invoice queries and package conversions
- Support Training Coordinators with queries, bookings and other tasks as needed across Regional Training, Multi-Academy Trusts and international schools
- Be willing to lead on specific tasks if the opportunity arises
- Carry out general administrative tasks as requested by the Training Operations Manager and Training Coordinator Lead
Desirable:
- Customer service experience, including answering telephone queries
- Knowledge of the UK education system
- Proven administrative skills – efficient in planning, organising and prioritising
Skills and qualities required for this role:
- Good interpersonal and communication skills, both verbal and written, with customers and all levels of management
- Excellent telephone manner with all customers, giving friendly, helpful advice and service
- Ability to work under pressure with a high level of accuracy
- Ability to maintain good working relationships with colleagues and representatives from Oxford University Press
- Proficient IT skills – Word and Excel; database experience; minimum typing speed of 40wpm
Application end date: Monday 24th August 2026 at 4pm
Shortlisting: Tuesday 25th August 2026
Interviews (in London Office): Wednesday 2nd September 2026 and Thursday 3rd September 2026
Outcome date: Friday 4th September 2026
Start date: Thursday 8th October 2026
While we have set a closing date, we will be reviewing applications on a rolling basis and we may proceed with hiring before the stated deadlines.
Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. The Training Coordinator will be expected to comply with any reasonable request from the Training Operations Manager, Training Coordinator Lead and/or CEO/Directors to undertake work of a similar level that is not specified in this job description. This job description may be amended at any time following discussions with the Training Operations Manager, Training Coordinator Lead and/or CEO/Directors and/or Head of HR.
In line with Keeping Children Safe In Education (KCSiE) guidelines, we are required to carry out an online search as part of our shortlisting process. For more information regarding this process, please email HR@ruthmiskin.com
Equality Diversity and Inclusion
At Ruth Miskin Training we value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
We welcome applications from people of all backgrounds and cultures. Should you require any reasonable adjustments to the application or interview process please contact recruitment@ruthmiskin.com
As part of our commitment to equality, diversity and inclusion- we invite all job applicants to share diversity information during the recruitment process.
This data is treated confidentially and is used solely to help us understand, review and improve our processes to support a more diverse and inclusive workforce.
The form is anonymous and can be found here for completion: Equality and diversity monitoring form - Job applicants - Training Coordinator – Fill in form
Please be sure to add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.
Training Coordinator (customer and admin support) in London employer: Ruth Miskin Training
Ruth Miskin Training is an exceptional employer that fosters a supportive and inclusive work culture, making it an ideal place for those passionate about education and customer service. With a strong focus on employee growth, we offer opportunities for professional development while ensuring a balanced hybrid work environment. Join us in our mission to empower every child to read, and enjoy the benefits of working in a dynamic team dedicated to making a difference in literacy education.
StudySmarter Expert Advice🤫
We think this is how you could land Training Coordinator (customer and admin support) in London
✨Tip Number 1
Familiarise yourself with the Read Write Inc. programmes and other literacy initiatives. Understanding these will not only help you in discussions with schools but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills, especially over the phone. Practising how to handle queries efficiently and professionally can set you apart during the interview process.
✨Tip Number 3
Network with professionals in the education sector. Engaging with educators and trainers can provide insights into their needs and expectations, which is crucial for a Training Coordinator.
✨Tip Number 4
Prepare to discuss your organisational skills. Think of examples where you've successfully managed multiple tasks or schedules, as this will be key in managing the diaries of 140 trainers.
We think you need these skills to ace Training Coordinator (customer and admin support) in London
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and skills required for the Training Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter:In your cover letter, express your passion for education and training. Mention specific experiences that showcase your ability to manage multiple tasks and communicate effectively with schools and trainers.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Ruth Miskin Training
✨Know the Training Programmes
Familiarise yourself with the Read Write Inc. programmes and other literacy packages offered by Ruth Miskin Training. Being knowledgeable about these will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Since the role involves answering queries from schools and trainers, showcasing your ability to communicate effectively and provide helpful advice will be crucial.
✨Demonstrate Organisational Skills
As a Training Coordinator, you'll need to manage diaries for over 140 trainers. Be ready to discuss how you prioritise tasks and stay organised under pressure. Providing specific examples of how you've successfully managed multiple responsibilities in the past can set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your enthusiasm for the position and helps you assess if it's the right fit for you. Consider asking about the team dynamics or how success is measured in this role.
