At a Glance
- Tasks: Support clients with account queries and ensure smooth service experiences.
- Company: Join Ruth Miskin Training, a leader in literacy education.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Diverse and inclusive workplace committed to your personal and professional development.
- Why this job: Make a difference in education while developing your customer support skills.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 20790 - 25410 £ per year.
Contract type: Full-time, permanent
Reports to: Finance Manager
Hours: 8.30am to 5pm (with 1hr unpaid for lunch)
Location: Hybrid
About the role: Ruth Miskin Training provides training to schools in the UK and internationally on Read Write Inc. Phonics and other literacy programmes. We are passionate about teaching every child to read and keeping them reading. This is a great opportunity for someone who enjoys combining customer interaction with administrative and finance-related work. This role sits within the accounts department but has a strong customer-facing focus, supporting clients with account-related queries and ensuring a smooth and professional service experience.
Main responsibilities:
- Customer support
- Provide support to clients promptly and professionally (via email and phone)
- Investigate queries/information thoroughly (using Xero and other relevant systems)
- Use and comply with the company’s ticketing systems (e.g. Freshdesk)
- Keep up to date with any changes to systems
- Flag issues to the Finance Manager promptly
- Invoice and quote processing
- Review automated invoices and quotes
- Ensure accuracy and completeness prior to issuing
- Fix errors after issuing, if necessary
- Account reconciliation
- Assist in the reconciliation of accounts
- Help maintain accurate financial records
- Contact clients promptly regarding credits or overpayments, ensuring accuracy prior to making contact
- Resolve any discrepancies in a timely manner – liaising with the team for support where required
- Understand the company’s payment terms in full
- Ensure invoices are paid on time (as per company terms)
- Company bills
- Assist the team with processing bills and receipts promptly
- Accounting process
- Demonstrate a full understanding of the company’s accounting systems
- Keep up to date with any changes
- Protect and manage confidential information with care – ensuring GDPR compliance
- Flag any issues identified to the Finance Manager
- General administrative tasks
- Complete general administration tasks, as requested by the Finance Manager
- Follow the team’s process and systems in place
- Update documentation as required
- Complete assigned, scheduled tasks to specified deadlines
Essential Skills & Experience:
- At least 1 years' experience in a customer service, customer support, or administrative role.
- Strong communication and relationship-building skills, with the ability to resolve enquiries accurately and efficiently.
- Excellent telephone and email manner with all customers, giving friendly, helpful advice and service.
- High level of accuracy and attention to detail, particularly when handling customer and financial data.
- Good organisational skills, with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office, including Excel.
- Ability to follow established processes, investigate issues, and resolve discrepancies using sound judgement.
- Able to work independently, use initiative, and contribute positively within a team.
Desirable:
- Experience using accounting software or booking platforms (e.g. Xero and Stripe)
- Experience of an admin customer support role in a finance department
- Knowledge of the UK education system
- Experience using a ticketing system for handling high numbers of emails (e.g. FreshDesk)
Recruitment Process:
- Application end date: Friday 21st August 2026 at 5pm
- Shortlisting: Monday 24th August 2026 – Wed 26th August 2026
- Interviews: Thursday 27th August 2026
- Outcomes: Friday 28th August 2026
- Start date: Wednesday 2nd September 2026
A task from TestGorilla will be sent to applicants who are being considered for interview. While we have set a closing date and scheduled interview dates for this position, we will be reviewing applications on a rolling basis and we may proceed with hiring before the stated deadlines.
Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified and the list above is not exhaustive. The Accounts Assistant will be expected to comply with any reasonable request from the Finance Manager and/or Director of Operations to undertake work of a similar level that is not specified in this job description. This job description may be amended at any time following discussions with the Finance Manager and/or Director of Operations.
In line with Keeping Children Safe In Education (KCSiE) guidelines, we are required to carry out an online search as part of our shortlisting process. For more information regarding this process, please email HR@ruthmiskin.com
Equality Diversity and Inclusion: At Ruth Miskin Training we value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We welcome applications from people of all backgrounds and cultures. Should you require any reasonable adjustments to the application or interview process please contact recruitment@ruthmiskin.com. As part of our commitment to equality, diversity and inclusion, we invite all job applicants to share diversity information during the recruitment process. This data is treated confidentially and is used solely to help us understand, review and improve our processes to support a more diverse and inclusive workforce. The form is anonymous and can be found here for completion: EDI monitoring form - Job applicants - Accounts Customer Support Assistant – Fill in form.
Please be sure to add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.
Accounts Customer Support Assistant in London employer: Ruth Miskin Training
Ruth Miskin Training is an exceptional employer that fosters a supportive and inclusive work culture, making it an ideal place for those passionate about education and customer service. With a strong focus on employee growth, we offer opportunities for professional development while ensuring a balanced hybrid work environment. Join us in our mission to empower every child to read, and enjoy the benefits of working in a dynamic team dedicated to making a difference in literacy education.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Customer Support Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ruth Miskin Training. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ruth Miskin Training before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Accounts Customer Support Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ruth Miskin Training:Your cover letter is your chance to shine! Tell us why you want to work at Ruth Miskin Training specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ruth Miskin Training!
How to prepare for a job interview at Ruth Miskin Training
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
