At a Glance
- Tasks: Lead customer care initiatives and resolve technical issues in construction projects.
- Company: Join Russell WBHO, a forward-thinking construction company with exciting projects.
- Benefits: Inclusive work environment, career growth opportunities, and a focus on health and safety.
- Other info: Collaborative team culture that values diversity and individual contributions.
- Why this job: Make a real impact in the construction industry while developing your leadership skills.
- Qualifications: Experience in Project Management, Design Management, or Fire Engineering required.
The predicted salary is between 60000 - 75000 £ per year.
Here at Russell WBHO, we have a solid pipeline of work into 2027/28 and have a portfolio of exciting projects, including: Heritage Refurbishment (Office/Commercial), Bolton: £12m+
An exciting opportunity has arisen to join our collaborative and professional team as a Customer Care – Technical Lead. This role would suit an individual with a background in Project Management, Design Management, or Fire Engineering who can demonstrate a proven track record within the construction industry.
Key ResponsibilitiesThe successful candidate will have experience in the following areas:
- Comprehensive knowledge of regulatory approvals, Building Regulations, and Building Safety Regulator (BSR) processes
- Investigating and resolving customer care matters raised across the business, working closely with the Customer Care Manager, including both base‑build and fire safety‑regulated issues
- Providing technical support and guidance to the Senior Leadership Team and Directors, including technical appraisals, reviews, and recommendations for resolution
- Preparing, reviewing and negotiating consultant and subcontractor appointments, as well as Design Responsibility Matrices, in collaboration with the company’s in‑house legal team
- Leading supply chain investigations alongside the Commercial Director, including subcontract procurement processes and specialist technical assessments
- Producing remedial works proposals and technical submission packs (or equivalent documentation) for client teams and/or the Building Safety Regulator
- Managing third‑party approvals, consents and statutory requirements
- Maintaining and developing strong client relationships through effective communication and service delivery
- Collaborating with supply chain partners to identify and implement optimal project delivery solutions
The ideal candidate will demonstrate:
- A commitment to promoting a positive Health, Safety, and Environmental culture, while providing visible leadership across the business
- Strong interpersonal and communication skills, with the ability to engage effectively with both internal and external project stakeholders
- Proven leadership capabilities, including the confidence to address challenges, solve complex problems, and motivate teams
- Excellent attention to detail while maintaining a strategic perspective and delivering against agreed timescales
- Extensive knowledge of construction techniques, methodologies, sequencing, and delivery processes
- A thorough understanding of current and historical Building Regulations and Fire Safety Regulations
- The ability to work both independently and collaboratively as part of a wider team
- Strong written and verbal presentation skills, with the ability to communicate technical information clearly and effectively
- A willingness to be based at Head Office, working closely with the Senior Leadership Team and Construction Director
At Russell WBHO, we are committed to promoting inclusivity, diversity, and equality in all that we do. We strive to create a rewarding work environment where everyone is treated fairly, valued for their unique contributions, and supported to reach their full potential. Our goal is to bring out the best in each individual and foster a workplace where all employees can thrive.
Customer Care – Technical Lead in Manchester employer: Russells
At Russell WBHO, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters collaboration and professional growth. Our commitment to inclusivity and diversity ensures that every team member is valued and supported, while our exciting pipeline of projects provides ample opportunities for career advancement. Located at our Head Office, the Customer Care – Technical Lead role allows you to work closely with senior leadership, contributing to impactful projects and building strong client relationships in a thriving construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care – Technical Lead in Manchester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Russells, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Care – Technical Lead at Russells.
We think you need these skills to ace Customer Care – Technical Lead in Manchester
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Russells
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
