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- Tasks: Lead a team, manage stock, and ensure top-notch customer service.
- Company: Join Russells Food & Drink, a vibrant retail environment in Belfast.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Other info: Gain hands-on experience in a supportive team atmosphere.
- Why this job: Perfect for those wanting to build leadership skills while making customers happy.
- Qualifications: Must be 18+, with GCSE Maths and English at Grade C or above.
Location: 406-408 Lisburn Road, Belfast BT9 7AP
Contract Type: Full-Time Permanent
Closing Date: 13/6/2025
Purpose
- To provide the best level of service to customers in accordance with the Company's standards and procedures.
- To assist and support the Management team in all aspects of the business including sales, security, cash and stock control.
- To control and operate a Russells Food & Drink store in the manager's absence in accordance with Company policies and procedures.
- To ensure the staff employed at the store carry out duties effectively and in accordance with the Job Profile and Company policy and procedures.
Responsibilities
- To assist and support the Manager in the following:
- Staff training and development.
- Motivating and encouraging the team.
- Stock management.
- Ensuring staff adhere to all Company instructions, policies and procedures in the absence of the manager.
- Ensuring the store is operated in accordance with Company budgets & legal obligations.
- Planning and implementing any changes in promotional activity.
- Administration, for example, investigating cash / stock discrepancies, payroll and marketing.
These responsibilities are in addition to the following:
- To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display.
- To assume responsibility for housekeeping standards both inside and outside the store according to Company standards.
- To ensure that the premises are safe and secure at all times.
- To comply with the Company regulations with regard to cash handling and administration.
- To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation.
Qualifications
Essential
- Maths and English GCSE, Grade C or above or equivalent.
Desirable
- NVQ Level 2 and 3 in Retail / Customer Service.
Skills And Experience
Essential
- Applicants must be 18 years old and over.
- Leadership qualities - to demonstrate the potential to be able to lead a team of people in the absence of the Store Manager and be able to set a positive example.
- Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required.
- Communication Skills - a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills.
- Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service.
- Personal Drive and a pleasant, positive and enthusiastic, can do attitude, demonstrating an appropriate level of motivation.
- Good standard of dress and appearance - clean and well groomed.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
Apprentice Supervisor employer: Russell's Food and Drink
Contact Detail:
Russell's Food and Drink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Supervisor
✨Tip Number 1
Familiarise yourself with the company's values and customer service standards. This will help you demonstrate your alignment with their expectations during any interviews or discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team or handled challenges in previous roles. This will highlight your potential to lead effectively in the absence of the Store Manager.
✨Tip Number 3
Brush up on your knowledge of retail operations, especially stock management and cash handling. Being well-versed in these areas will give you an edge when discussing your suitability for the role.
✨Tip Number 4
Prepare to discuss how you would maintain high customer service standards under pressure. Think of specific scenarios where you exceeded customer expectations, as this will resonate well with the hiring team.
We think you need these skills to ace Apprentice Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Apprentice Supervisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in leadership, customer service, or retail environments. Use specific examples to demonstrate your ability to manage a team and maintain high standards of customer service.
Showcase Your Skills: Make sure to mention your communication skills, personal drive, and ability to work under pressure. Provide examples of situations where you have successfully led a team or resolved customer issues to illustrate these skills.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Russell's Food and Drink
✨Show Your Leadership Potential
As an Apprentice Supervisor, demonstrating your leadership qualities is crucial. Be prepared to share examples of how you've led a team or taken initiative in previous roles, even if they were informal. This will show the interviewers that you have the potential to motivate and guide others.
✨Emphasise Customer Service Skills
Since the role requires excellent customer service, be ready to discuss your experiences in this area. Highlight specific instances where you went above and beyond to meet customer needs, as this aligns with the company's focus on maintaining high service standards.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios, such as managing stock discrepancies or dealing with difficult customers. Practising your responses to these situational questions can help you articulate your problem-solving skills effectively during the interview.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Ensure you present yourself well by dressing appropriately for the interview. A clean and professional appearance will reflect your understanding of the company's standards and your commitment to the role.