At a Glance
- Tasks: Drive customer engagement and optimise CRM campaigns using data analysis.
- Company: Fast-paced consumer-focused business in London with a hybrid work model.
- Benefits: Competitive pay of £20 per hour, flexible working, and growth opportunities.
- Other info: Ideal for those from high-growth sectors like e-commerce, fintech, or telecoms.
- Why this job: Join a dynamic team and make an impact on customer acquisition and retention.
- Qualifications: Experience in SQL, data analysis, and CRM marketing is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: London (Hybrid – 2-3 days onsite, remainder remote)
Contract Length: Initial 6 months
Rate: £20 per hour PAYE
About the Role
We are looking for a highly analytical Growth Operations & CRM Marketing Analyst to join a fast-paced consumer-focused business. This role sits within a growth team responsible for driving customer acquisition, engagement, retention, and lifecycle marketing initiatives at scale.
You will work cross-functionally with Marketing, Operations, Commercial, and Leadership teams to execute data-driven growth strategies, optimize CRM performance, and deliver insights that influence business decisions.
Key Responsibilities
- Own and coordinate CRM and customer engagement campaign calendars across multiple stakeholders.
- Execute and optimize large-scale customer campaigns across owned channels including email, push notifications, in-app messaging, and other CRM touchpoints.
- Analyze campaign performance and customer behaviour to identify opportunities for growth and optimization.
- Build, maintain, and run SQL queries to extract and analyse customer and campaign data.
- Monitor key performance metrics and provide actionable recommendations to improve customer acquisition, engagement, and retention.
- Support experimentation initiatives including A/B testing and performance measurement.
- Partner with Marketing, Operations, Commercial teams, and senior stakeholders to drive successful campaign execution.
- Present insights and recommendations to leadership teams.
Required Skills & Experience
- SQL (Essential)
- Strong analytical capability with experience in identifying trends and customer insights, measuring campaign effectiveness, running experiments and A/B tests, and turning data into business recommendations.
- Experience across one or more of: Email marketing, Push notifications, In-app messaging, Lifecycle marketing, Customer engagement and retention campaigns.
- Proven ability to collaborate with Marketing teams, Operations teams, Commercial/Sales teams, and Senior leadership stakeholders.
Ideal Background
- Candidates from high-growth consumer, e-commerce, marketplace, fintech, telecoms, retail, travel, or subscription businesses are particularly of interest.
- Examples include: Food delivery platforms, E-commerce and retail organisations, Fintech businesses, Telecommunications providers, Travel and booking platforms, Consumer technology companies.
What We're Looking For
- Strong attention to detail with excellent execution skills.
- Highly data-driven decision maker.
- Excellent communication and presentation skills.
- Ability to work independently and proactively.
- Strong problem-solving mindset.
- Comfortable operating in fast-paced, dynamic environments.
If you have a blend of SQL, CRM marketing, data analysis, and stakeholder management experience, we'd love to hear from you.
Customer Relationship Management Analyst in Worcester employer: Russell Tobin
Join a dynamic and innovative team in London as a Customer Relationship Management Analyst, where you'll thrive in a hybrid work environment that promotes flexibility and collaboration. Our company values employee growth and offers numerous opportunities for professional development, alongside a supportive culture that encourages creativity and data-driven decision-making. With a focus on customer engagement and retention, you'll play a pivotal role in shaping our marketing strategies while enjoying the benefits of working in a fast-paced, consumer-focused business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Analyst in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your SQL and CRM skills. Use real examples from your past experiences to demonstrate how you've driven customer engagement and retention.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Relationship Management Analyst in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your SQL expertise, CRM marketing experience, and any relevant data analysis projects. We want to see how you can contribute to our growth team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention specific examples of your past successes in customer engagement and campaign optimisation.
Show Off Your Analytical Skills:Since this role is all about data, make sure to showcase your analytical capabilities. Include examples of how you've used data to drive decisions or improve campaign performance. We love seeing numbers and results that back up your claims!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Russell Tobin
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL in past roles, and maybe even run through a few queries on the spot. This will show that you're not just familiar with it, but that you can actually apply it effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed data to drive decisions in previous roles. Think about specific campaigns you've worked on, what metrics you tracked, and how your insights led to improvements. This will demonstrate your strong analytical capability and your ability to turn data into actionable recommendations.
✨Understand the Customer Journey
Familiarise yourself with customer engagement strategies and lifecycle marketing. Be ready to discuss how you've contributed to customer acquisition and retention in the past. Showing that you understand the full customer journey will highlight your fit for the role and your ability to collaborate with various teams.
✨Prepare for Stakeholder Management Questions
Think about times when you've had to work with different teams or senior stakeholders. Prepare to share how you navigated those relationships and ensured successful campaign execution. This will showcase your collaboration skills and your ability to communicate effectively across departments.
