At a Glance
- Tasks: Build and grow partnerships with restaurant partners while solving complex problems.
- Company: Dynamic company focused on supporting local businesses in the food industry.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative team and enjoy autonomy in your role.
- Why this job: Make a real impact on local businesses and thrive in a fast-paced environment.
- Qualifications: Experience in account management or customer-facing roles; strong negotiation skills.
The predicted salary is between 40000 - 50000 £ per year.
Rate: 25 pounds an hour inside IR35
Contract: 6 months initially
Hybrid: 3 days in the office
About The Role
Account Management means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and mission to move the real world. The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energized by the complex reality of Account Management and can stay resilient through the inevitable 'no' to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.
What You'll Do
- Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
- Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
- Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high levels of partner satisfaction.
- Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
- Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.
Time spent in the day
- 40% Partner relationship management and consultative outreach.
- 25% Data analysis, portfolio health tracking, and account planning.
- 20% Cross-functional collaboration and internal strategy alignment.
- 15% Administrative tasks, Salesforce documentation, and process standardizing.
Basic Qualifications
- Experience in account management, operations, sales or customer-facing functions.
- Ability to negotiate with external partners and overcome objections to gain commitment.
- Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
- Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle management.
- High school diploma or equivalent.
Preferred Qualifications
- Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
- Demonstrated problem-solving ability to solve gaps in merchant processes.
- Stakeholder management skills with the ability to influence without authority.
Vendor Account Manager employer: Russell Tobin
As a Vendor Account Manager, you will thrive in a dynamic and supportive work environment that values autonomy and innovation. Our hybrid model allows for flexibility while fostering collaboration with a diverse team dedicated to empowering local restaurant partners. With a strong focus on employee growth, we offer opportunities for professional development and the chance to make a meaningful impact in the community, making us an exceptional employer for those seeking a rewarding career.
