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- Tasks: Provide expert medical information to healthcare professionals and patients in Swedish and English.
- Company: Join a globally recognised pharmaceutical company making a real difference in healthcare.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Use your language skills to impact lives while working with world-class medical teams.
- Qualifications: Degree in life sciences, fluent Swedish, and strong communication skills required.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Walton Oaks, Surrey | Hybrid (2.5 days onsite)
Contract: 12 months | 37 hours per week
Are you a Swedish-speaking life sciences professional who thrives in a customer facing environment? This is a rare opportunity to join a globally recognised pharmaceutical company where your language skills and scientific knowledge will directly impact the lives of patients and healthcare professionals every day.
As a Medical Information Customer Experience Specialist, you will be the first point of contact for healthcare professionals and patients seeking accurate, high quality medical information, delivering responses with expertise, care and precision across multiple channels including phone, email, live chat and more.
- Researching and responding to medical enquiries from healthcare professionals and patients across multiple channels in Swedish and English
- Accurately documenting enquiries and responses in line with relevant SOPs and regulatory guidelines
- Identifying and reporting adverse events and product quality complaints within required timelines
- Supporting second line activities including escalation management and content creation
- Contributing to continuous improvement initiatives and supporting wider Medical Information colleagues across countries
Requirements:
- A degree in a life sciences or healthcare related field
- Swedish language at C2 or fluent level, both written and spoken
- Strong communication skills with the ability to convey complex medical information clearly
- 1-2 years of medical information or relevant experience is preferred
Work alongside world class medical and scientific teams at a globally recognised organisation in a collaborative and supportive hybrid working environment.
Legal Specialist in Surrey employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Specialist in Surrey
✨Tip Number 1
Network like a pro! Reach out to professionals in the life sciences field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to medical information. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your language skills! If you’re fluent in Swedish, make sure to highlight this during interviews. We know how important it is for the role, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Legal Specialist in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Medical Information Customer Experience Specialist. Highlight your life sciences background and any relevant experience in customer service or medical information. We want to see how your skills match what we're looking for!
Show Off Your Language Skills: Since this role requires fluency in Swedish, don’t forget to showcase your language skills prominently. Include any relevant certifications or experiences that demonstrate your proficiency in both Swedish and English. We love seeing candidates who can communicate effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We appreciate a personal touch, so let your personality come through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Russell Tobin
✨Know Your Stuff
Make sure you brush up on your life sciences knowledge and any relevant medical information. Be prepared to discuss how your background aligns with the role, especially in terms of customer experience and communication skills.
✨Practice Your Swedish
Since this role requires fluency in Swedish, practice speaking and writing in the language. You might be asked to respond to a mock enquiry in Swedish during the interview, so being comfortable with medical terminology in both languages is key.
✨Showcase Your Communication Skills
Think of examples where you've successfully communicated complex information to non-experts. This could be through previous roles or even academic experiences. Highlighting these will demonstrate your ability to convey medical information clearly.
✨Be Ready for Scenarios
Prepare for situational questions that may involve handling difficult enquiries or adverse events. Think about how you would approach these scenarios, showing your problem-solving skills and adherence to regulatory guidelines.