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- Tasks: Provide top-notch medical information to healthcare professionals and patients in Swedish.
- Company: Join a leading healthcare company with a focus on customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while enhancing your communication skills.
- Qualifications: Degree in life sciences and strong customer service skills required.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Location: Walton Oaks (Hybrid)
Contract duration: 12 Months
Working hours: 37 hours per week
Summary: Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality and customer service in the local language. The MICES may also assist with second-line content management activities.
Duties:
- Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines.
- Provide response in customer’s local language using approved resources in English.
- May support a therapeutic area team with second-line activities including (but not limited to) escalation management and content creation.
General responsibilities:
- Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
- Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
- May be required to represent MI in required Client Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
- May support the Country Relationship Management for a specific market(s).
- Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country-based issues in a timely manner.
Basic qualifications:
- Degree in a life science/healthcare field required.
- 1-2 years of medical information or relevant work experience, preferred.
- Customer Service experience, preferred.
- English language and Swedish language (C2, mother tongue).
- Strong oral and written communication skills.
Preferred qualifications:
- Pharmacy Degree preferred.
- Understanding of the regulatory and compliance issues relating to the medical function.
- Demonstrated interpersonal skills.
Locations
Medical Information - Customer Experience Specialist in Surrey, Tadworth employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information - Customer Experience Specialist in Surrey, Tadworth
✨Tip Number 1
Network like a pro! Reach out to people in the medical information field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Experience Specialist role. Keep it concise and focus on your customer service skills and relevant experience.
✨Tip Number 3
Show off your language skills! Since this role requires Swedish, make sure you highlight your fluency in both Swedish and English during interviews. It’s a big plus!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it makes tracking your application easier for you!
We think you need these skills to ace Medical Information - Customer Experience Specialist in Surrey, Tadworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Information - Customer Experience Specialist role. Highlight your relevant experience in medical information and customer service, and don’t forget to showcase your language skills in both English and Swedish!
Showcase Your Communication Skills: Since this role requires strong oral and written communication skills, give examples of how you've effectively communicated in previous roles. Whether it’s through emails, reports, or direct interactions, let us see your best communication moments!
Be Detail-Oriented: Attention to detail is key in this position. When documenting inquiries and responses, make sure to demonstrate your ability to follow procedures accurately. A well-organised application will show us that you can handle the responsibilities of the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Russell Tobin
✨Know Your Stuff
Make sure you brush up on your medical knowledge and customer service skills. Familiarise yourself with common inquiries in the healthcare field, especially those relevant to the role. This will help you answer questions confidently and show that you're prepared.
✨Practice Your Swedish
Since this role requires fluency in Swedish, practice speaking and writing in the language. You might be asked to respond to a mock inquiry during the interview, so being comfortable in both English and Swedish will give you an edge.
✨Show Off Your Communication Skills
This position is all about clear communication. Prepare examples of how you've effectively communicated complex information in the past, whether to healthcare professionals or patients. Highlight your ability to adapt your communication style to different audiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Think of specific situations from your past experience where you successfully resolved issues or improved processes, and be ready to share those stories.