Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide tech support to users, troubleshoot issues, and maintain records.
- Company: Join a leading global tech company transforming social interactions through technology.
- Benefits: Earn £18/hour with a 12-month contract and gain valuable experience onsite.
- Why this job: Perfect for tech enthusiasts looking to grow their skills in a dynamic environment.
- Qualifications: Requires an associate's degree or equivalent training in a computer-related field.
- Other info: Ideal for those who enjoy problem-solving and helping others with tech challenges.
Support Specialist
12 Months Contract
18 Pounds an hour
Onsite
Our client is one of the leading tech companies globally and has transformed how people interact socially through technology.
Summary:
The main function of a Technical Support Specialist is to provide technical assistance to computer system users. Job Responsibilities:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
- May install software or perform hardware testing remotely
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications:
- Associate's degree in computer related field or equivalent training required
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Basic ability to work independently and manage one’s time
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Support Specialist employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist
✨Tip Number 1
Familiarize yourself with common technical issues and solutions related to computer software and hardware. This will help you answer user inquiries more effectively and demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. Being able to convey complex information clearly is crucial for a Support Specialist role, so consider role-playing with a friend or family member.
✨Tip Number 3
Get hands-on experience with configuration management software and desktop communications tools. Familiarity with these programs can set you apart from other candidates and show that you're proactive about your learning.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their technology and how it impacts users will not only prepare you for potential questions but also demonstrate your genuine interest in the role.
We think you need these skills to ace Support Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Support Specialist position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in technical support or customer service. Mention specific software or hardware you have worked with that aligns with the job requirements.
Showcase Communication Skills: Since verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with users and resolve issues.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Mention why you are interested in working for this leading tech company and how your skills can contribute to their success.
How to prepare for a job interview at Russell Tobin
✨Show Your Technical Knowledge
Be prepared to discuss your understanding of computer software and hardware. Highlight any relevant experience you have with troubleshooting and resolving technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Communication Skills
Since the role requires strong verbal and written communication skills, practice explaining technical concepts in simple terms. This will show that you can effectively assist users who may not be tech-savvy.
✨Prepare for Problem-Solving Scenarios
Expect to encounter hypothetical scenarios during the interview where you’ll need to solve a problem. Think through your approach to diagnosing and resolving issues, and be ready to articulate your thought process clearly.
✨Highlight Customer Service Experience
Emphasize any previous roles where you provided customer support. Share specific examples of how you handled difficult situations or resolved user inquiries, showcasing your interpersonal skills and commitment to customer satisfaction.
