At a Glance
- Tasks: Drive customer engagement and optimise CRM campaigns using data analysis.
- Company: Fast-paced consumer-focused business in London with a hybrid work model.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team and thrive in a fast-paced environment.
- Why this job: Make a real impact on customer acquisition and retention strategies.
- Qualifications: Experience in SQL, data analysis, and CRM marketing is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: London (Hybrid – 2-3 days onsite, remainder remote)
Contract Length: Initial 6 months
Rate: £20 per hour PAYE
About the Role
We are looking for a highly analytical Growth Operations & CRM Marketing Analyst to join a fast-paced consumer-focused business. This role sits within a growth team responsible for driving customer acquisition, engagement, retention, and lifecycle marketing initiatives at scale.
You will work cross-functionally with Marketing, Operations, Commercial, and Leadership teams to execute data-driven growth strategies, optimize CRM performance, and deliver insights that influence business decisions.
Key Responsibilities
- Own and coordinate CRM and customer engagement campaign calendars across multiple stakeholders.
- Execute and optimize large-scale customer campaigns across owned channels including email, push notifications, in-app messaging, and other CRM touchpoints.
- Analyze campaign performance and customer behaviour to identify opportunities for growth and optimization.
- Build, maintain, and run SQL queries to extract and analyse customer and campaign data.
- Monitor key performance metrics and provide actionable recommendations to improve customer acquisition, engagement, and retention.
- Support experimentation initiatives including A/B testing and performance measurement.
- Partner with Marketing, Operations, Commercial teams, and senior stakeholders to drive successful campaign execution.
- Present insights and recommendations to leadership teams.
Required Skills & Experience
- SQL (Essential)
- Strong analytical capability with experience in identifying trends and customer insights, measuring campaign effectiveness, running experiments and A/B tests, and turning data into business recommendations.
- Experience across one or more of: Email marketing, Push notifications, In-app messaging, Lifecycle marketing, Customer engagement and retention campaigns.
- Proven ability to collaborate with Marketing teams, Operations teams, Commercial/Sales teams, and Senior leadership stakeholders.
Ideal Background
- Candidates from high-growth consumer, e-commerce, marketplace, fintech, telecoms, retail, travel, or subscription businesses are particularly of interest.
- Examples include: Food delivery platforms, E-commerce and retail organisations, Fintech businesses, Telecommunications providers, Travel and booking platforms, Consumer technology companies.
What We're Looking For
- Strong attention to detail with excellent execution skills.
- Highly data-driven decision maker.
- Excellent communication and presentation skills.
- Ability to work independently and proactively.
- Strong problem-solving mindset.
- Comfortable operating in fast-paced, dynamic environments.
If you have a blend of SQL, CRM marketing, data analysis, and stakeholder management experience, we'd love to hear from you.
Customer Relationship Management Analyst in Stockport employer: Russell Tobin
Join a dynamic and innovative team in London as a Customer Relationship Management Analyst, where you'll thrive in a hybrid work environment that promotes flexibility and collaboration. Our company values employee growth, offering ample opportunities for professional development and a culture that encourages creativity and data-driven decision-making. With a focus on customer engagement and retention, you'll play a pivotal role in shaping our marketing strategies while enjoying the benefits of working in a fast-paced, consumer-focused business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Analyst in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your SQL and CRM skills. Use real examples from your past experiences to demonstrate how you've driven customer engagement and retention.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for roles that excite you and tailor your approach to each one!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest.
We think you need these skills to ace Customer Relationship Management Analyst in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your SQL expertise, data analysis skills, and any CRM marketing experience you have. We want to see how you can contribute to our growth team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention specific examples of your past successes in customer engagement or campaign optimisation.
Show Off Your Analytical Skills:Since this role is all about data, make sure to showcase your analytical capabilities. Include examples of how you've used data to drive decisions or improve campaign performance. We love seeing numbers and results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Russell Tobin
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL to extract and analyse data in past roles. Practising writing queries can help you feel more confident when discussing your technical abilities.
✨Showcase Your Analytical Skills
Prepare examples of how you've identified trends and insights from data in previous positions. Think about specific campaigns you've worked on and be ready to explain how your analysis influenced business decisions. This will demonstrate your strong analytical capability.
✨Understand CRM Campaigns
Familiarise yourself with different types of CRM campaigns, such as email marketing and push notifications. Be ready to discuss your experience with these channels and how you've optimised them for better customer engagement and retention.
✨Communicate Effectively
Practice presenting your insights clearly and concisely. You may need to explain complex data findings to non-technical stakeholders, so being able to communicate effectively is key. Consider doing mock presentations to friends or family to build your confidence.
