At a Glance
- Tasks: Drive customer engagement and optimise CRM campaigns using data analysis.
- Company: Fast-paced consumer-focused business in London with a hybrid work model.
- Benefits: Competitive pay of £20 per hour, flexible working, and growth opportunities.
- Other info: Ideal for those from high-growth sectors like e-commerce, fintech, or telecoms.
- Why this job: Join a dynamic team and make an impact on customer acquisition and retention.
- Qualifications: Experience in SQL, data analysis, and CRM marketing is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: London (Hybrid – 2-3 days onsite, remainder remote)
Contract Length: Initial 6 months
Rate: £20 per hour PAYE
About the Role
We are looking for a highly analytical Growth Operations & CRM Marketing Analyst to join a fast-paced consumer-focused business. This role sits within a growth team responsible for driving customer acquisition, engagement, retention, and lifecycle marketing initiatives at scale.
You will work cross-functionally with Marketing, Operations, Commercial, and Leadership teams to execute data-driven growth strategies, optimize CRM performance, and deliver insights that influence business decisions.
Key Responsibilities
- Own and coordinate CRM and customer engagement campaign calendars across multiple stakeholders.
- Execute and optimize large-scale customer campaigns across owned channels including email, push notifications, in-app messaging, and other CRM touchpoints.
- Analyze campaign performance and customer behaviour to identify opportunities for growth and optimization.
- Build, maintain, and run SQL queries to extract and analyse customer and campaign data.
- Monitor key performance metrics and provide actionable recommendations to improve customer acquisition, engagement, and retention.
- Support experimentation initiatives including A/B testing and performance measurement.
- Partner with Marketing, Operations, Commercial teams, and senior stakeholders to drive successful campaign execution.
- Present insights and recommendations to leadership teams.
Required Skills & Experience
- SQL (Essential)
- Strong analytical capability with experience in identifying trends and customer insights, measuring campaign effectiveness, running experiments and A/B tests, and turning data into business recommendations.
- Experience across one or more of: Email marketing, Push notifications, In-app messaging, Lifecycle marketing, Customer engagement and retention campaigns.
- Proven ability to collaborate with Marketing teams, Operations teams, Commercial/Sales teams, and Senior leadership stakeholders.
Ideal Background
- Candidates from high-growth consumer, e-commerce, marketplace, fintech, telecoms, retail, travel, or subscription businesses are particularly of interest.
- Examples include: Food delivery platforms, E-commerce and retail organisations, Fintech businesses, Telecommunications providers, Travel and booking platforms, Consumer technology companies.
What We're Looking For
- Strong attention to detail with excellent execution skills.
- Highly data-driven decision maker.
- Excellent communication and presentation skills.
- Ability to work independently and proactively.
- Strong problem-solving mindset.
- Comfortable operating in fast-paced, dynamic environments.
If you have a blend of SQL, CRM marketing, data analysis, and stakeholder management experience, we'd love to hear from you.
Customer Relationship Management Analyst in Shrewsbury employer: Russell Tobin
Join a dynamic and innovative team in London as a Customer Relationship Management Analyst, where you'll thrive in a hybrid work environment that promotes flexibility and collaboration. Our company values employee growth, offering ample opportunities for professional development and a culture that encourages creativity and data-driven decision-making. With a focus on customer engagement and retention, you'll play a pivotal role in shaping our marketing strategies while enjoying the benefits of working in a fast-paced, consumer-focused business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Analyst in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your SQL and CRM skills. We want you to shine, so think of examples where you've used data to drive decisions!
✨Tip Number 3
Follow up after interviews with a thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It makes a difference!
We think you need these skills to ace Customer Relationship Management Analyst in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of a Growth Operations & CRM Marketing Analyst. Highlight your SQL skills, data analysis experience, and any relevant CRM marketing projects you've worked on. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us drive customer engagement and retention. Keep it concise but impactful – we love a good story!
Show Off Your Analytical Skills:Since this role is all about data, make sure to include examples of how you've used data to drive decisions in past roles. Whether it's A/B testing or analysing campaign performance, we want to see your analytical prowess in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Russell Tobin
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL in past roles, and maybe even run through a few queries on the spot. This will show that you're not just familiar with it, but that you can actually apply it effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed data to drive decisions in previous roles. Think about specific campaigns you've worked on, what metrics you tracked, and how your insights led to improvements. This will demonstrate your analytical capability and your understanding of CRM performance.
✨Understand the Business Context
Research the company and its market position. Understand their customer base and any recent campaigns they've launched. This knowledge will help you tailor your answers and show that you're genuinely interested in contributing to their growth strategies.
✨Practice Your Presentation Skills
Since you'll be presenting insights to leadership teams, practice explaining complex data in simple terms. Use clear visuals if possible, and be ready to answer questions. This will highlight your communication skills and your ability to engage stakeholders effectively.
