At a Glance
- Tasks: Lead and develop a team, manage complaints, and ensure compliance.
- Company: Leading organisation in Newcastle with a focus on quality assurance.
- Benefits: Contract to permanent role with competitive salary and career growth.
- Other info: Onsite role with a supportive environment and opportunities for continuous improvement.
- Why this job: Make a real impact by improving customer outcomes and leading a dynamic team.
- Qualifications: Proven people management experience and strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Regulatory Supervisor – Newcastle - Contract to permanent - Newcastle We are currently recruiting for an exciting Regulatory Supervisor opportunity with a leading organisation in Newcastle.
This is an onsite role with a minimum 6-month contract , with potential for a permanent opportunity based on performance.
The Role You will lead and develop a team of up to 6 colleagues, overseeing Quality Assurance, complaint handling and customer outcome activities while ensuring customers receive fair, accurate and compliant outcomes.
Key Responsibilities Lead, coach and develop a team of up to 6 colleagues.
Manage complaints and escalations effectively.
Monitor team performance, quality and competency.
Support continuous improvement and regulatory compliance.
Build strong relationships across teams and departments.
Use data and analysis to identify issues and improve customer outcomes.
What We're Looking For Proven people management and coaching experience.
Strong experience in complaints/escalation management .
Background in Financial Services, a regulated environment or Contact Centre operations is highly desirable.
Excellent communication, problem-solving and analytical skills.
Experience working in a fast-paced customer-focused environment.
Experience dealing with vulnerable customers would be advantageous.
Good knowledge of MS Office, particularly Excel and Power Point . 📍 Location: Newcastle upon Tyne – Onsite 📅 Start
Date: 28 September 2026 ⏱️ Hours: 37.5 hours per week 📄 Contract: Minimum 6 months, with potential to go permanent 🔄 Shift
Pattern: Monday–Friday 8am–8pm / Saturday–Sunday 9am–6pm on a rotational basis If you have strong people leadership experience and a background in regulated customer operations, apply now or get in touch to discuss the opportunity. #Regulatory #Supervisor #People Management #Financial Services #Customer Service #Complaints #Contact Centre #Quality Assurance #Newcastle #Recruitment
Regulatory Supervisor employer: Russell Tobin
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