At a Glance
- Tasks: Drive customer engagement and optimise CRM campaigns using data analysis.
- Company: Fast-paced consumer-focused business in London with a hybrid work model.
- Benefits: Competitive pay of £20 per hour, flexible working, and growth opportunities.
- Other info: Ideal for those from high-growth sectors like e-commerce, fintech, or telecoms.
- Why this job: Join a dynamic team to make impactful decisions and drive customer growth.
- Qualifications: Experience in SQL, CRM marketing, and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London (Hybrid – 2-3 days onsite, remainder remote)
Contract Length: Initial 6 months
Rate: £20 per hour PAYE
About the Role
We are looking for a highly analytical Growth Operations & CRM Marketing Analyst to join a fast-paced consumer-focused business. This role sits within a growth team responsible for driving customer acquisition, engagement, retention, and lifecycle marketing initiatives at scale.
You will work cross-functionally with Marketing, Operations, Commercial, and Leadership teams to execute data-driven growth strategies, optimize CRM performance, and deliver insights that influence business decisions.
Key Responsibilities
- Own and coordinate CRM and customer engagement campaign calendars across multiple stakeholders.
- Execute and optimize large-scale customer campaigns across owned channels including email, push notifications, in-app messaging, and other CRM touchpoints.
- Analyze campaign performance and customer behaviour to identify opportunities for growth and optimization.
- Build, maintain, and run SQL queries to extract and analyse customer and campaign data.
- Monitor key performance metrics and provide actionable recommendations to improve customer acquisition, engagement, and retention.
- Support experimentation initiatives including A/B testing and performance measurement.
- Partner with Marketing, Operations, Commercial teams, and senior stakeholders to drive successful campaign execution.
- Present insights and recommendations to leadership teams.
Required Skills & Experience
- SQL (Essential)
- Strong analytical capability with experience in identifying trends and customer insights, measuring campaign effectiveness, running experiments and A/B tests, and turning data into business recommendations.
- Experience across one or more of: Email marketing, Push notifications, In-app messaging, Lifecycle marketing, Customer engagement and retention campaigns.
- Proven ability to collaborate with Marketing teams, Operations teams, Commercial/Sales teams, and Senior leadership stakeholders.
Ideal Background
- Candidates from high-growth consumer, e-commerce, marketplace, fintech, telecoms, retail, travel, or subscription businesses are particularly of interest.
- Examples include: Food delivery platforms, E-commerce and retail organisations, Fintech businesses, Telecommunications providers, Travel and booking platforms, Consumer technology companies.
What We're Looking For
- Strong attention to detail with excellent execution skills.
- Highly data-driven decision maker.
- Excellent communication and presentation skills.
- Ability to work independently and proactively.
- Strong problem-solving mindset.
- Comfortable operating in fast-paced, dynamic environments.
If you have a blend of SQL, CRM marketing, data analysis, and stakeholder management experience, we'd love to hear from you.
Customer Relationship Management Analyst in Peterborough employer: Russell Tobin
Join a dynamic and innovative team in London as a Customer Relationship Management Analyst, where you'll thrive in a hybrid work environment that promotes flexibility and collaboration. Our company fosters a culture of growth and development, offering ample opportunities for professional advancement while working on impactful projects that drive customer engagement and retention. With a focus on data-driven strategies and cross-functional teamwork, you'll be part of a vibrant workplace that values your insights and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Analyst in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your SQL and CRM skills. We want you to shine, so rehearse your answers and have examples ready!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of roles that might be just what you’re looking for. Keep an eye on new listings and get your application in early!
We think you need these skills to ace Customer Relationship Management Analyst in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of a Growth Operations & CRM Marketing Analyst. Highlight your SQL skills, data analysis experience, and any relevant CRM marketing projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer engagement and how your analytical skills can drive growth. Keep it concise but impactful – we love a good story that connects your experience to our needs.
Show Off Your Data Skills:Since this role is all about data, don’t shy away from showcasing your analytical prowess. Mention specific tools or methods you've used, like SQL queries or A/B testing, and how they’ve led to successful outcomes in past roles. We’re keen to see your data-driven mindset in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Russell Tobin
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL to extract and analyse data in past roles. You might even be asked to write a query on the spot, so practice makes perfect!
✨Showcase Your Analytical Skills
Prepare examples of how you've identified trends and insights from data in previous positions. Think about specific campaigns you've worked on and how your analysis led to actionable recommendations. This will demonstrate your strong analytical capability.
✨Understand CRM Campaigns
Familiarise yourself with different types of CRM campaigns, such as email marketing and push notifications. Be ready to discuss your experience with these channels and how you've optimised them for better customer engagement and retention.
✨Communicate Effectively
Since you'll be working with various teams, practice articulating your thoughts clearly and confidently. Prepare to present insights and recommendations as if you're speaking to senior leadership. Good communication can set you apart from other candidates!
