Quality & Operational Support Coordinator - Full Time - Contract
Location: Newcastle upon Tyne, NE27 0BY
Duration: Minimum 6 months, with potential for permanent employment subject to a successful performance review
Start Date: 23 November 2026
Working Arrangement: On-site
IR35 Status: Inside IR35
About the Role
We are looking for a detail-oriented and organised Quality & Operational Support Coordinator to support a leading organisation within the UK financial services sector.
In this role, you will work closely with the Quality Management System Manager to maintain quality documentation, coordinate governance activities, support internal audits, monitor corrective actions, and contribute to reporting and continuous improvement initiatives.
The ideal candidate will have experience in administration, operational support, quality assurance, governance, or document control, with strong organisational skills and a commitment to accuracy and compliance.
Key Responsibilities
- Maintain the Quality Management System (QMS), including documentation, records, procedures, and governance logs.
- Manage controlled documents, review schedules, and ensure records remain accurate and up to date.
- Support scheduled internal audits using established procedures, templates, and checklists.
- Carry out operational control checks and accurately record outcomes.
- Review supporting evidence, identify gaps or inconsistencies, and elevate issues appropriately.
- Record and track audit findings, corrective actions, and improvement activities through to completion.
- Support document reviews, root cause analysis, and continuous improvement initiatives.
- Prepare routine management information, reports, and governance materials.
- Assist with preparations for internal and external audits and governance reviews.
- Build effective working relationships with colleagues and stakeholders across the operation.
- Previous experience in administration, operational support, quality assurance, governance, or a similar role.
- Strong organisational skills and excellent attention to detail.
- Experience maintaining accurate records, documentation, and structured processes.
- Ability to follow established procedures, checklists, and control requirements.
- Ability to review information, identify discrepancies, and elevate issues appropriately.
- Strong written and verbal communication skills.
- Ability to manage competing priorities and meet deadlines.
- Good working knowledge of Microsoft Excel and Word.
- A reliable, collaborative approach with a strong sense of accountability.
- Experience working within a Quality Management System (QMS).
- Knowledge of ISO 9001 or ISO 9000 quality management principles.
- Internal audit or Quality Assurance experience.
- Document control and governance experience.
- Experience conducting operational control checks.
- Knowledge of root cause analysis and continuous improvement.
- Reporting and data analysis experience.
- Experience working in a regulated operational environment, particularly financial services.
What This Opportunity Offers
- The opportunity to work with an established technology and business services organisation.
- Exposure to quality management, governance, audit support, and operational improvement.
- An initial contract of at least six months, with potential for permanent employment following a successful performance review.
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Quality & Operational Support Coordinator in Newcastle upon Tyne employer: Russell Tobin
As a Senior Kotlin Engineer at our client, you will join a dynamic and inclusive work culture that prioritises employee well-being and professional growth. Located in a vibrant area, the company offers comprehensive benefits including healthcare coverage, retirement savings plans, and unique perks like pet insurance and legal support, ensuring a rewarding work-life balance. With a commitment to equal opportunity and fair chance employment, this is an excellent place for talented individuals seeking meaningful and impactful careers.
