At a Glance
- Tasks: Handle customer enquiries about personal loans in a busy contact centre.
- Company: Join a major UK high street banking client with a vibrant team.
- Benefits: Enjoy 25 days annual leave, kitchen facilities, and potential overtime.
- Other info: Flexible shifts with no bank holiday work and great career prospects.
- Why this job: Make a difference by delivering excellent customer service every day.
- Qualifications: Professionalism and confidence in a fast-paced environment are key.
The predicted salary is between 30000 - 42000 £ per year.
We are currently hiring for a Customer Service Representative to join a busy contact centre environment supporting a major UK high street banking client.
About the Role
You will handle inbound customer enquiries relating to personal loan applications and existing loan accounts. This role requires professionalism, confidence, and the ability to work in a fast-paced, KPI-driven environment while delivering excellent customer outcomes.
You will be responsible for supporting contractual service levels and ensuring a high-quality customer experience with a strong focus on first-call resolution.
Working Hours
- 37.5 hours per week
- Monday–Friday: 08:00–20:00
- Saturday & Sunday: 09:00–18:00
- Shifts operate on a rotation basis
- No Bank Holiday working
Rest Breaks
Standard health & safety break
Pay, Annual Leave & Benefits
- Basic Salary
- Overtime must be pre-authorised by management
- 25 days annual leave + 8 bank holidays
- Day One access to kitchen facilities (fridge, microwave, hot/cold water)
Customer Service Representative in Newcastle upon Tyne employer: Russell Tobin
Join a leading organisation in Newcastle that prioritises employee development and a supportive work culture. As a Regulatory Supervisor, you will have the opportunity to lead a dedicated team while benefiting from a contract-to-permanent role that encourages continuous improvement and career growth. With a focus on regulatory compliance and customer outcomes, this position offers a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Being prepared with examples will boost your confidence and demonstrate your problem-solving skills.
✨Tip Number 3
Dress the part! Even if it's a virtual interview, looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. We want to see how you've handled inquiries and resolved issues in the past, so don’t be shy about showcasing your skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team. Keep it professional but let your personality come through.
Showcase Your Communication Skills:As a Customer Service Representative, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This will help us see how you can handle customer enquiries with confidence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Russell Tobin
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative. Familiarise yourself with common customer queries related to personal loans and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle the job head-on.
✨Showcase Your Communication Skills
In a customer service role, communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully resolved customer issues or handled difficult situations. This will demonstrate your ability to maintain professionalism under pressure.
✨Emphasise Teamwork and Adaptability
Working in a busy contact centre means you'll need to collaborate with others and adapt to changing situations. Be prepared to discuss how you've worked as part of a team in previous roles and how you can adjust to meet KPIs while still delivering excellent customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
