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- Tasks: Monitor and troubleshoot live broadcasts, ensuring smooth execution for premier partners.
- Company: Join a leading media company focused on innovative broadcasting across various platforms.
- Benefits: Enjoy a fully remote role with competitive pay of £27 per hour and flexible scheduling.
- Why this job: Be part of a dynamic team, enhancing your skills in a fast-paced broadcast environment.
- Qualifications: 2+ years in video content or broadcast operations; strong technical and problem-solving skills required.
- Other info: This is a 6-month contract with opportunities for overtime and project management experience.
6-month contract / 27 pounds an hour / Fully remote
Scope of work and deliverables:
- The Monitoring Specialist, Broadcast Operations will be responsible for monitoring Live broadcasts across the company's family of apps, troubleshooting and escalating issues as they arise, and working closely with key stakeholders to ensure the successful onboarding and execution of Live broadcasts for premier partners.
Services Needed:
- Monitoring of top-tier Live broadcasts
- Troubleshooting and escalation of issues
- Communication with Technical Analyst and engineering teams
- Review, triage, and investigation of problems (initial root cause analysis)
- Establishment and maintenance of strong cross-functional partnerships with key stakeholders
- Management of key projects independently from initiation through completion
- Proactive identification and mitigation of risks in project execution
- Provision of visibility to all deliverables, timelines, and issues through frequent status updates
Deliverables:
- Successful monitoring and support of top-tier Live broadcasts
- Timely and effective troubleshooting and escalation of issues
- Strong cross-functional partnerships with key stakeholders
- Successful management of key projects from initiation through completion
- Proactive identification and mitigation of risks in project execution
- Regular status updates to the team and relevant partners
Online Operations Agent
Technical Broadcast Knowledge: Strong understanding of streaming technology, traditional broadcast technology, and Live streaming fundamentals.
Problem-Solving and Troubleshooting: Ability to troubleshoot and escalate issues as they arise, and work with Technical Analyst and engineering teams to communicate and mitigate or resolve issues.
Communication and Collaboration: Ability to establish and maintain strong cross-functional partnerships with key stakeholders, including Engineering, Operations, Production, and Partnerships.
Adaptability and Flexibility: Willingness to work in fast-paced and dynamic environments, and flexibility in scheduling, including occasional overtime hours or time in lieu.
Qualifications:
- 2+ years of experience in video content operations, broadcast operations, entertainment or related industries
- Experience at a studio, media company, in post-production, social media, and/or at a video platform
- Must be able to manage multiple priorities simultaneously and exhibit a thorough understanding of automated technology, traditional broadcast technology, and Live streaming fundamentals
- Willingness to deep dive in the technical broadcast contribution pipeline: Path (redundant, diverse), transcoding settings, captions / subtitles, etc.
- Understanding of the Live broadcast environment (i.e., switching and routing knowledge, network monitoring and troubleshooting, etc.)
- Understanding or relevant experience with streaming and re-streaming software
- Experience in fast paced and dynamic environments
- Experience working on a large cross-functional team
monitoring Analyst employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land monitoring Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in live broadcasting technology. Understanding streaming protocols and troubleshooting techniques will give you an edge during interviews, as you'll be able to speak confidently about the technical aspects of the role.
✨Tip Number 2
Network with professionals in the broadcast operations field. Join relevant online forums or social media groups where you can connect with others who work in similar roles. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully managed multiple priorities or resolved technical issues under pressure.
✨Tip Number 4
Showcase your adaptability by discussing any experience you have in fast-paced environments. Highlight specific instances where you had to adjust quickly to changes or unexpected challenges, as this is crucial for the role.
We think you need these skills to ace monitoring Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in video content operations and broadcast technology. Emphasise any roles where you managed live broadcasts or worked with cross-functional teams.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about live broadcasting and how your skills align with the responsibilities of the Monitoring Analyst role. Mention specific experiences that demonstrate your problem-solving abilities and technical knowledge.
Showcase Technical Skills: Clearly outline your understanding of streaming technology and troubleshooting processes. Include any specific software or tools you've used in previous roles that relate to the job description.
Highlight Adaptability: Since the role requires flexibility in scheduling and working in dynamic environments, provide examples from your past experiences where you successfully adapted to changing circumstances or managed multiple priorities.
How to prepare for a job interview at Russell Tobin
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of streaming technology and traditional broadcast systems. Be prepared to discuss specific tools or software you've used in the past, as well as any troubleshooting experiences that demonstrate your technical expertise.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully identified and resolved issues in previous roles. Discuss your approach to troubleshooting and how you collaborate with technical teams to mitigate problems effectively.
✨Emphasise Communication and Collaboration
Since this role requires strong partnerships with various stakeholders, be ready to share instances where you've worked cross-functionally. Highlight your ability to communicate clearly and maintain relationships with different teams, such as Engineering and Operations.
✨Adaptability is Key
Given the fast-paced nature of live broadcasts, express your willingness to adapt to changing situations. Share experiences where you've had to be flexible with your schedule or manage multiple priorities simultaneously, showcasing your ability to thrive under pressure.
