At a Glance
- Tasks: Provide expert medical information to healthcare professionals and patients in Swedish and English.
- Company: Globally recognised pharmaceutical company with a focus on patient impact.
- Benefits: Hybrid working, collaborative environment, and opportunities for professional growth.
- Other info: Join a supportive team and gain valuable experience in medical information.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic field.
- Qualifications: Degree in life sciences, fluent Swedish, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Walton Oaks, Surrey | Hybrid (2.5 days onsite)
Contract: 12 months | 37 hours per week
The Opportunity
Are you a Swedish-speaking life sciences professional who thrives in a customer facing environment? This is a rare opportunity to join a globally recognised pharmaceutical company where your language skills and scientific knowledge will directly impact the lives of patients and healthcare professionals every day.
As a Medical Information Customer Experience Specialist, you'll be the first point of contact for healthcare professionals and patients seeking accurate, high quality medical information, delivering responses with expertise, care and precision across multiple channels including phone, email, live chat and more.
What You'll Be Doing
- Researching and responding to medical enquiries from healthcare professionals and patients across multiple channels in Swedish and English
- Accurately documenting enquiries and responses in line with relevant SOPs and regulatory guidelines
- Identifying and reporting adverse events and product quality complaints within required timelines
- Supporting second line activities including escalation management and content creation
- Contributing to continuous improvement initiatives and supporting wider Medical Information colleagues across countries
What We're Looking For
- A degree in a life sciences or healthcare related field
- Swedish language at C2 or fluent level, both written and spoken
- Strong communication skills with the ability to convey complex medical information clearly
- A customer focused mindset with a high attention to detail
- 1-2 years of medical information or relevant experience is preferred
Why This Role?
- Work alongside world class medical and scientific teams at a globally recognised organisation
- A role with real variety and genuine patient impact every day
- A collaborative and supportive hybrid working environment
- An opportunity to broaden your experience across a highly specialised and rewarding discipline
Interested? Apply now or reach out directly for a confidential conversation.
Medical Information Specialist employer: Russell Tobin
Join a globally recognised pharmaceutical company that values your expertise and language skills, offering a collaborative and supportive hybrid working environment in Walton Oaks, Surrey. With a strong focus on employee growth and continuous improvement, you'll have the opportunity to make a meaningful impact on patient care while working alongside world-class medical and scientific teams. Enjoy a role that not only provides variety but also fosters a customer-centric culture where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Information Specialist
✨Tip Number 1
Network like a pro! Reach out to professionals in the pharmaceutical industry on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to medical information. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your language skills! If you’re fluent in Swedish, make sure to highlight this in conversations and during interviews. We want to see how you can leverage your bilingual abilities in a customer-focused role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so take that leap and submit your application today!
We think you need these skills to ace Medical Information Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your life sciences background and any relevant experience in medical information. We want to see how your skills align with the role, so don’t be shy about showcasing your Swedish language proficiency!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your customer-focused mindset will help you excel. Remember, we love a personal touch, so let your personality come through!
Showcase Your Communication Skills:Since this role involves conveying complex medical information, make sure your application reflects your strong communication skills. Use clear and concise language, and if possible, include examples of how you've successfully communicated in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Russell Tobin
✨Know Your Stuff
Make sure you brush up on your medical knowledge and the specific areas relevant to the role. Be prepared to discuss complex medical information clearly, as you'll need to convey this to healthcare professionals and patients.
✨Practice Your Swedish
Since this role requires fluency in Swedish, practice speaking and writing in the language. You might be asked to respond to a mock enquiry in Swedish during the interview, so being comfortable with medical terminology is key.
✨Show Off Your Customer Focus
Prepare examples that showcase your customer service skills. Think about times when you've gone above and beyond to help someone, especially in a medical or scientific context. This will demonstrate your customer-focused mindset.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate how you would handle specific medical enquiries or adverse events. Practising these types of questions can help you articulate your thought process and decision-making skills effectively.
