At a Glance
- Tasks: Drive customer engagement and optimise CRM campaigns using data analysis.
- Company: Fast-paced consumer-focused business in London with a hybrid work model.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team and thrive in a fast-paced environment.
- Why this job: Make a real impact on customer acquisition and retention strategies.
- Qualifications: Experience in SQL, data analysis, and CRM marketing is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: London (Hybrid – 2-3 days onsite, remainder remote)
Contract Length: Initial 6 months
Rate: £20 per hour PAYE
About the Role
We are looking for a highly analytical Growth Operations & CRM Marketing Analyst to join a fast-paced consumer-focused business. This role sits within a growth team responsible for driving customer acquisition, engagement, retention, and lifecycle marketing initiatives at scale.
You will work cross-functionally with Marketing, Operations, Commercial, and Leadership teams to execute data-driven growth strategies, optimize CRM performance, and deliver insights that influence business decisions.
Key Responsibilities
- Own and coordinate CRM and customer engagement campaign calendars across multiple stakeholders.
- Execute and optimize large-scale customer campaigns across owned channels including email, push notifications, in-app messaging, and other CRM touchpoints.
- Analyze campaign performance and customer behaviour to identify opportunities for growth and optimization.
- Build, maintain, and run SQL queries to extract and analyse customer and campaign data.
- Monitor key performance metrics and provide actionable recommendations to improve customer acquisition, engagement, and retention.
- Support experimentation initiatives including A/B testing and performance measurement.
- Partner with Marketing, Operations, Commercial teams, and senior stakeholders to drive successful campaign execution.
- Present insights and recommendations to leadership teams.
Required Skills & Experience
- SQL (Essential)
- Strong analytical capability with experience in identifying trends and customer insights, measuring campaign effectiveness, running experiments and A/B tests, and turning data into business recommendations.
- Experience across one or more of: Email marketing, Push notifications, In-app messaging, Lifecycle marketing, Customer engagement and retention campaigns.
- Proven ability to collaborate with Marketing teams, Operations teams, Commercial/Sales teams, and Senior leadership stakeholders.
Ideal Background
Candidates from high-growth consumer, e-commerce, marketplace, fintech, telecoms, retail, travel, or subscription businesses are particularly of interest.
What We're Looking For
- Strong attention to detail with excellent execution skills.
- Highly data-driven decision maker.
- Excellent communication and presentation skills.
- Ability to work independently and proactively.
- Strong problem-solving mindset.
- Comfortable operating in fast-paced, dynamic environments.
If you have a blend of SQL, CRM marketing, data analysis, and stakeholder management experience, we'd love to hear from you.
Customer Relationship Management Analyst in Luton employer: Russell Tobin
Join a dynamic and innovative team in London as a Customer Relationship Management Analyst, where you'll thrive in a hybrid work environment that promotes flexibility and collaboration. Our company values employee growth and offers ample opportunities for professional development, alongside a supportive culture that encourages creativity and data-driven decision-making. With a focus on customer engagement and retention, you'll play a pivotal role in shaping our marketing strategies while enjoying the benefits of working in a fast-paced, consumer-focused business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Analyst in Luton
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your SQL and CRM skills. We want you to shine, so rehearse how you’d tackle real-world scenarios!
✨Tip Number 3
Follow up after interviews with a thank-you note. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. It’s your first step in showing us you mean business!
We think you need these skills to ace Customer Relationship Management Analyst in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with SQL, CRM marketing, and data analysis. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it concise but impactful!
Showcase Your Analytical Skills:Since this role is all about data-driven decisions, include examples of how you've used data to influence business outcomes. We love seeing real-world applications of your analytical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Russell Tobin
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL to pull and manipulate data in past roles. You might even be asked to write a query on the spot, so practice makes perfect!
✨Showcase Your Analytical Skills
Prepare examples of how you've identified trends and insights from data in previous positions. Think about specific campaigns you've worked on and how your analysis led to actionable recommendations. This will demonstrate your strong analytical capability.
✨Understand CRM Campaigns
Familiarise yourself with different types of CRM campaigns, such as email marketing and push notifications. Be ready to discuss your experience with these channels and how you've optimised them for better customer engagement and retention.
✨Communicate Effectively
Since you'll be working cross-functionally, practice articulating your thoughts clearly and concisely. Prepare to present insights and recommendations confidently, as strong communication skills are key to collaborating with various teams and stakeholders.
