MBA Operations Lead - Renowned Education Institution - 3Months Contract - East London (Hybrid Working)
About the Opportunity
An internationally renowned higher education institution is seeking an experienced MBA Operations Lead to support the delivery and continued growth of its MBA programme. This is an exciting opportunity to play a key role in shaping the operational success of a prestigious MBA programme transitioning from a fully online model to a hybrid learning environment.
Key Responsibilities
• Lead and supervise the MBA Programme Administration team, providing guidance, coaching, and support.
• Drive operational excellence and continuous improvement across programme administration processes.
• Manage multiple programme-related projects, ensuring delivery against deadlines and strategic objectives.
• Review, streamline, and document administrative procedures to improve efficiency and transparency.
• Support the implementation of programme policies and ensure compliance with institutional regulations.
• Work closely with academic leadership and senior stakeholders to support programme priorities.
• Lead change initiatives and promote a culture of innovation and continuous improvement.
• Monitor team performance, allocate workloads, and support professional development.
• Ensure an exceptional student experience throughout the student lifecycle.
Requirements
• Degree educated or equivalent professional experience.
• Significant experience within Higher Education administration.
• Strong understanding of the student lifecycle and academic programme management.
• Previous experience leading and developing teams.
• Proven project management experience within a Higher Education environment.
• Experience managing organisational and process change initiatives.
• Strong stakeholder management and communication skills.
• Excellent organisational, planning, and problem-solving abilities.
• Experience developing and improving administrative systems and processes.
• Commitment to delivering outstanding service and student experience.
Why Apply?
• Join a world-class academic institution undergoing significant growth.
• Opportunity to influence the future direction of a flagship MBA programme.
• Hybrid working environment.
• Collaborative and innovative culture.
• Meaningful role supporting future business leaders.
