At a Glance
- Tasks: Lead consumer growth initiatives and develop marketing strategies for a top tech platform.
- Company: Join a leading global technology company with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with senior leaders on impactful projects in a dynamic environment.
- Why this job: Shape customer experiences and drive loyalty for millions of users.
- Qualifications: Experience in growth marketing, CRM, and strong project management skills.
Marketing & Loyalty Manager (Consumer Growth)
London (Hybrid – 3 days in office: Tuesday, Wednesday & Thursday)
11-Month Contract
NOTE - Only Immediate starter/1 week notice period will be considered
- Are you a strategic growth marketer who thrives at the intersection of marketing, commercial strategy and customer experience?
- We're looking for an experienced Marketing & Loyalty Manager to lead high-impact consumer growth initiatives for one of the UK's leading global technology platforms. This is an opportunity to shape how millions of customers discover, engage with and remain loyal to a rapidly growing consumer business.
- This role goes far beyond traditional CRM. You'll own strategic growth initiatives, lead loyalty programmes, influence commercial partnerships, and work cross-functionally with marketing, product, commercial, research and analytics teams to deliver measurable business impact.
What You'll Be Doing
- Develop and deliver integrated consumer growth and marketing strategies that drive acquisition, engagement and retention.
- Lead end-to-end CRM strategy across email, push notifications and in-app communications.
- Design and execute go-to-market plans for new products, merchants and strategic commercial initiatives.
- Own loyalty and membership initiatives, driving customer value and long-term engagement.
- Champion the voice of the customer by partnering with research and insights teams to shape marketing strategy and improve customer experience.
- Identify opportunities to unlock incremental commercial, advertising and partner-funded marketing investment.
- Collaborate closely with commercial, product, analytics, brand and performance marketing teams to deliver large-scale cross-functional initiatives.
- Use data, customer insights and performance metrics to optimise campaigns and inform strategic decisions.
- Support campaign planning and execution while influencing stakeholders across multiple business functions.
What We're Looking For
We're looking for someone who combines strategic thinking with hands-on delivery and has experience leading consumer growth initiatives within a fast-paced, matrixed organisation.
You'll ideally have:
- Proven experience in Consumer Growth, Growth Marketing, CRM, Lifecycle Marketing or Loyalty.
- Strong experience developing customer acquisition, engagement and retention strategies.
- Experience leading loyalty, membership or subscription programmes.
- A commercial mindset with exposure to partner marketing, retail marketing, merchant marketing or advertising-funded campaigns.
- Experience using customer insights, research and Voice of Customer programmes to influence strategy and improve customer experience.
- Excellent stakeholder management skills, with the ability to influence senior leaders across marketing, product, commercial and analytics teams.
- Strong project management skills and the ability to manage multiple complex initiatives simultaneously.
- A highly analytical approach with experience using data to drive business decisions.
Experience From Any Of The Following Is Highly Valued
- Consumer Technology
- Marketplace Platforms
- E-commerce
- Retail
- Grocery
- Food Delivery
- Digital Consumer Brands
- Subscription or Loyalty Businesses
Why Apply?
This is an opportunity to join one of the world's most recognised technology businesses and lead strategic initiatives that directly influence customer growth and commercial performance.
You'll work on:
- Large-scale go-to-market launches.
- Loyalty and membership programmes.
- Cross-functional initiatives with senior business leaders.
- Projects with measurable commercial impact and visibility across the organisation.
If you're a commercially minded growth marketer with expertise in CRM, loyalty, consumer strategy and cross-functional leadership, we'd love to hear from you.
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Marketing & Loyalty Manager (Consumer Growth) in London employer: Russell Tobin
As a Senior Desktop Support Engineer at a leading financial services organization in Greater London, you will be part of a dynamic work culture that prioritises innovation and employee development. The company offers excellent career benefits, including opportunities for professional growth and the chance to work with cutting-edge technologies in a globally recognised institution, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing & Loyalty Manager (Consumer Growth) in London
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
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We think you need these skills to ace Marketing & Loyalty Manager (Consumer Growth) in London
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Russell Tobin from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Russell Tobin specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Russell Tobin
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Russell Tobin, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Russell Tobin you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Russell Tobin that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Russell Tobin, so think on your feet and don't hesitate to showcase your creativity!
