At a Glance
- Tasks: Provide first-line tech support and troubleshoot hardware/software issues.
- Company: Join a leading global organisation in a fast-paced environment.
- Benefits: Gain valuable experience while working onsite in London.
- Other info: Collaborative culture with opportunities for growth in the tech field.
- Why this job: Perfect for tech enthusiasts who love solving problems and helping others.
- Qualifications: 1-4 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 40000 - 45000 £ per year.
We are recruiting for an IT Helpdesk Support Technician to join a leading global organisation on a 12-month onsite contract in London.
This is an excellent opportunity for an IT support professional who enjoys troubleshooting technical issues and delivering outstanding customer service in a fast-paced enterprise environment.
Key Responsibilities
- Provide first-line technical support for hardware and software issues.
- Respond to user queries and resolve desktop support incidents.
- Install software and perform remote hardware diagnostics.
- Monitor system performance and identify technical issues.
- Maintain accurate records of support requests, resolutions, and installations.
- Diagnose and resolve technical problems using documentation and diagnostic tools.
- Deliver excellent customer service while meeting support SLAs.
- Required Skills & Experience
- Associate degree in a computer-related field or equivalent technical training.
- Previous 1 to 4 years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Windows and Mac operating systems.
- Familiarity with desktop support tools and ticketing systems.
- Ability to work independently and prioritise multiple tasks.
Desirable Skills
- Experience with application support.
- Hardware deployment and technical setup experience.
- Knowledge of Multi-Factor Authentication (MFA).
- Experience supporting enterprise users.
If you have a passion for IT support and enjoy working in a collaborative, technology-driven environment, we'd love to hear from you.
We think you need these skills to ace IT Helpdesk Support Technician in London
Technical Support
Troubleshooting Skills
Customer Service
Windows Operating System
Mac Operating System
Desktop Support Tools
Ticketing Systems
