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- Tasks: Support project management and improve tooling processes in a dynamic supply chain environment.
- Company: Join a leading company in IT Supply Chain based in London.
- Benefits: 12-month contract with competitive pay and opportunities for professional growth.
- Why this job: Make a real impact by enhancing systems and processes that support the entire organisation.
- Qualifications: 5 years in Supply Chain, data analysis skills, and experience with project management.
- Other info: Collaborative team culture with global exposure and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (3 days in office)
Contract: 12 months
About the Role
Client’s IT Supply Chain is responsible for fulfilling all internal end user IT needs. We build integrated, scalable, and robust processes and systems to manage planning & inventory life cycle. We are seeking an experienced professional to join our team and support project management, and day-to-day operations for tooling and processes improvement.
Responsibilities:
- Operation support
- Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team.
- Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.
- Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide).
- Provide Tier 1 on call support for Supply Chain tooling issue triage and troubleshooting.
- Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved.
- Assist business team for process and system enhancements - document problem, create business requirement, validate impact metrics and propose for prioritization.
- Conduct value streaming as a process, identify opportunities for improvement, and develop solutions for simple problems.
- Monitor and report status of enhancement implementation.
- Support system implementation- creating testing scenarios and cases, coordinating User Acceptance Testing (UAT), debugging, and provide status updates.
- Create and maintain process/training documentation (update WIKI).
Minimum experience needed:
- 5 year experience in Supply Chain, preferably experience of Oracle, warehouse operation, manufacturing system.
- Basic project management in system implementations, experience in user acceptance testing (UAT).
- Data analysis skills- using dashboards to analyze data and report to business.
- Advanced Documentation (i.e Process flows creation, SOP documentation, training guides/manuals).
- Problem solving skill; Experience working with cross functional partners.
Desired Experience:
- Experience in supporting supply chain systems rollouts, implementation and integration experience.
- Advanced in process flow visualization tools like LucidChart or Visio, Google Sheets/Slides; SOP/training guide drafting.
- Master Data Management (MDM).
- Global exposure.
Business Support Analyst in London employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in supply chain and tooling improvements.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. Focus on showcasing your problem-solving skills and data analysis expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Analyst role. Highlight your experience in supply chain, project management, and data analysis. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in past roles. We’re keen on candidates who can demonstrate their problem-solving abilities, especially in supply chain contexts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Russell Tobin
✨Know Your Tools
Familiarise yourself with the specific tools and systems mentioned in the job description, like Oracle and any process flow visualisation tools. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and solved issues in past roles, especially in supply chain contexts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Understand the Business Needs
Research the company’s supply chain processes and challenges. This will help you tailor your responses to demonstrate how you can contribute to their specific needs and improvements.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or improve processes. Practice articulating your thought process clearly, as this will showcase your analytical skills and ability to work under pressure.
