At a Glance
- Tasks: Provide first-line tech support and troubleshoot hardware/software issues.
- Company: Join a leading global organisation with a dynamic work culture.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Onsite role in London, ideal for those seeking hands-on experience.
- Why this job: Perfect for tech enthusiasts who love solving problems and helping others.
- Qualifications: Basic IT support skills and a passion for customer service.
The predicted salary is between 32000 - 40000 £ per year.
We are recruiting for an IT Helpdesk Support Technician to join a leading global organisation on a 12-month onsite contract in London. This is an excellent opportunity for an IT support professional who enjoys troubleshooting technical issues and delivering outstanding customer service in a fast-paced enterprise environment.
Key Responsibilities
- Provide first-line technical support for hardware and software issues.
- Respond to user queries and resolve desktop support incidents.
- Install software and perform remote hardware diagnostics.
- Monitor system performance and identify technical issues.
- Maintain accurate records of support requests, resolutions, and installations.
- Diagnose and resolve technical problems using documentation and diagnostic tools.
- Deliver excellent customer service while meeting support SLAs.
We think you need these skills to ace IT Helpdesk Support Technician
Communication Skills
Problem-Solving Skills
SQL
Data Engineering
Python
ETL/ELT Processes
Data Pipeline Development
