Implementation Specialist

This role would suit someone with around 2 years of experience working in a hotel front desk environment, familiar with hotel IT systems and looking to move down the Information Systems route. The Implementation Specialist (IS) is responsible for executing implementation projects following handover from the project management team. In this role, you will ensure the successful installation of property, sales, and/or revenue systems across various global brands. Utilizing approved implementation processes, you will coordinate on-site activities, lead training sessions, manage systems installations, and work closely with both internal and external teams. This position is highly travel-intensive, requiring extensive on-site engagement across the EMEA region.

Key Responsibilities

• Project Execution & Coordination: Take over projects from the project manager or coordinator and manage the full implementation lifecycle. Coordinate with hotel management teams to schedule on-site activities, training sessions, and ensure clear communication of project details.
• On-Site Implementation Activities: Build the system database and perform all necessary configurations. Lead on-site classroom training sessions for hotel staff, ensuring they are equipped to operate new systems. Set up networks and hardware, perform troubleshooting, and ensure seamless system interfacing. Provide post-live support through training refresher sessions and assistance with any system issues, collaborating with both internal support teams and external vendors to resolve tickets. When required, act as the lead installer, managing multiple team members on-site and coordinating task schedules.
• Project Wrap-Up: Manage the project sign off, wrap-up, and final handover in accordance with the project plan and task list.
• Additional Duties: Support other projects such as training room set-ups, interfacing tasks, and ad hoc on-site or remote support. Maintain personal development and onboarding plans in close collaboration with the Senior Implementation Specialist and management. Actively participate in internal departmental and training calls, contributing to team information sharing. Manage travel expenses, including submission and reconciliation of expense reports. Be available to work on ad hoc projects as required by the line manager, project manager, or coordinator.

Required Skills and Competencies

• Technical Proficiency: Strong background in system installations including database setup, network, and hardware configurations. Proficiency in troubleshooting and resolving technical issues related to property, sales, or revenue systems.
• Training & Communication: Excellent interpersonal skills to effectively liaise with hotel management and conduct on-site training. Ability to clearly articulate technical information to non-technical personnel.
• Project Management: Capable of independently managing multiple on-site tasks and coordinating with team members for timely project completion. Experience in handling project wrap-up procedures and handovers.
• Travel & Adaptability: Willingness and ability to travel extensively (80-90%) across the EMEA region. Adaptability to diverse work environments and cultures.
• Language Skills: Fluency in Turkish is mandatory for effective communication and training delivery.

Additional Information

• Team Development: The IS is expected to engage in continuous development initiatives, aligning with departmental strategies and best practices.
• Collaboration: Regular collaboration with the Senior Implementation Specialist, project managers, coordinators, and support teams to ensure project success.
• Expense Management: Responsible for managing travel-related expenses with accountability for accurate reporting.