At a Glance
- Tasks: Provide top-notch IT support to users, troubleshooting hardware and software issues.
- Company: Join a leading global tech organisation with a dynamic work culture.
- Benefits: Earn £19.50 per hour, enjoy 33 days holiday pay, and flexible working hours.
- Other info: Great potential for contract extension and career growth opportunities.
- Why this job: Make a real difference by helping users solve tech problems in a fast-paced environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent customer service.
Contract: 12-Month Contract with very good potential extension
Hourly rate - £19.50 per hour PAYE + 33 days holiday pay
Working hours: 8:30 AM – 5:30 PM, Monday to Friday.
We are currently seeking an experienced IT Helpdesk Support Technician to join a leading global technology organisation. This is an onsite role supporting end users in a fast-paced corporate environment, providing first-line and desktop support while delivering an exceptional face-to-face customer experience.
The ideal candidate will have strong troubleshooting skills across Windows and macOS environments and be confident supporting users with hardware, software, authentication, and networking issues.
Key Responsibilities
- Provide face-to-face and remote technical support to end users.
- Troubleshoot and resolve hardware, software, operating system, and application issues.
- Support Windows and macOS devices, ensuring minimal downtime.
- Diagnose and resolve printer, peripheral, laptop, desktop, and mobile device issues.
- Assist users with password resets, account recovery, and authentication-related issues.
- Support Multi-Factor Authentication (MFA) and Single Sign-On (SSO) related queries.
- Manage Active Directory user accounts, groups, and permissions.
- Install, configure, and deploy hardware and software.
- Record incidents, resolutions, and support activities within the ticketing system.
- Escalate complex technical issues where appropriate while maintaining excellent customer communication.
Mandatory Skills & Experience
- Previous experience in an IT Helpdesk, Desktop Support, or IT Support role.
- Strong face-to-face customer support experience in a corporate environment.
- Hands-on experience supporting both Windows and macOS environments.
- Experience troubleshooting hardware, printers, peripherals, laptops, desktops, and software issues.
- Experience with password resets, account recovery, and user authentication.
- Mandatory experience supporting Multi-Factor Authentication (MFA).
- Working knowledge of Active Directory (user management, groups, permissions, password resets).
- Understanding of DNS and Single Sign-On (SSO).
- Strong troubleshooting and diagnostic skills.
- Excellent communication and customer service skills.
- Ability to prioritise multiple support requests in a fast-paced environment.
- Experience with desktop imaging and hardware deployments.
- Knowledge of Microsoft 365 and Outlook support.
- Basic understanding of TCP/IP networking.
- Experience using ITSM/ticketing systems such as ServiceNow or Jira.
Please note: This role requires candidates with strong hands-on desktop support experience in enterprise environments. Experience supporting Windows, macOS, MFA, Active Directory, DNS, SSO, hardware, printers, password recovery, and face-to-face end-user support is essential.
Help Desk Specialist employer: Russell Tobin
As a Senior Desktop Support Engineer at a leading financial services organization in Greater London, you will be part of a dynamic work culture that prioritises innovation and employee development. The company offers excellent career benefits, including opportunities for professional growth and the chance to work with cutting-edge technologies in a globally recognised institution, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Specialist
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Russell Tobin that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Help Desk Specialist
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Russell Tobin, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Russell Tobin can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Russell Tobin will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Russell Tobin
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Russell Tobin. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Russell Tobin.
