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For Companies At a Glance
- Tasks: Assist customers with banking queries and ensure excellent service.
- Company: Join a renowned bank known for its supportive and dynamic culture.
- Benefits: Enjoy a competitive salary, holiday benefits, and flexible shifts.
- Why this job: Be part of a vibrant team with growth opportunities in the banking sector.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Fully paid training provided for 2-3 weeks before starting.
The predicted salary is between 18400 - 19200 £ per year.
Join a renowned bank as a Customer Service Advisor! – Full-Time, Onsite in Newcastle (NE27 0BY)
- Salary: £23,000 - £24,000 (PAYE) + Holiday Benefits
- Location: Cobalt Business Park, Newcastle Upon Tyne (NE27 0BY)
- Hours: 37.5 hours per week (Flexible shifts & week offs)
- Training: Fully paid training for 2-3 weeks
Are you passionate about delivering top-notch customer service? Do you want to be part of a dynamic, supportive, and fast-growing team in the banking sector? This is your chance to step into a rewarding career with a renowned bank that values your skills and dedication!
What You’ll Be Doing:
- Handle inbound customer calls professionally and efficiently
- Assist customers with their banking queries using the latest tools & systems
- Log and validate all customer interactions on the system
- Ensure an excellent customer experience by resolving queries with patience and expertise
- Work in a team-oriented environment with growth opportunities
Why Join Us?
- Competitive salary package with holiday benefits
- A vibrant, supportive, and inclusive workplace
- Career progression opportunities in the banking sector
- Work in a modern and well-equipped office at Cobalt Business Park
- Get comprehensive training to set you up for success.
Don’t miss out! If you’re looking for a stable, rewarding, and exciting career, apply now and become a part of a leading bank's customer service team.
Customer Service Advisor employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the banking sector and the specific services offered by the bank. This knowledge will help you answer questions confidently during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios that may arise in a banking environment. Role-playing these situations with a friend can help you articulate your problem-solving skills and show how you would handle various customer interactions.
✨Tip Number 3
Research the company culture and values of the bank. Understanding their mission and how they prioritise customer service will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare thoughtful questions to ask at the end of your interview. This shows your enthusiasm for the role and gives you a chance to learn more about the team dynamics and growth opportunities within the bank.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer queries in the past.
Write a Strong Cover Letter: Your cover letter should express your passion for customer service and your desire to work in the banking sector. Mention why you are interested in this particular bank and how you can contribute to their team.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Russell Tobin
✨Research the Bank
Before your interview, take some time to learn about the bank's values, mission, and recent news. This will not only show your interest in the company but also help you tailor your answers to align with their goals.
✨Practice Common Customer Service Scenarios
Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer's questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, and training processes. This demonstrates your enthusiasm for the position and helps you gauge if it's the right fit for you.
