Customer Service Advisor (5 days onsite)
Location: Newcastle upon Tyne, NE27 0BY
Contract Duration: 6 months, with potential for permanent employment
Working Hours: 37.5 hours per week
- Shifts are scheduled on rotational basis
- No Bank Holiday working required
Key Responsibilities
- Respond to inbound customer calls regarding personal loan accounts.
- Handle customer enquiries and requests accurately and professionally.
- Deliver a positive customer experience and aim for first-time resolution.
- Manage a high volume of calls while maintaining service quality standards.
- Update and maintain customer records accurately.
- Meet agreed service levels and key performance indicators (KPIs).
- Escalate complex issues to the Customer Service Supervisor when required.
- Ensure compliance with company processes and customer service standards.
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Customer Service Advisor in Newcastle upon Tyne employer: Russell Tobin
Join a leading organisation in Newcastle that prioritises employee development and a supportive work culture. As a Regulatory Supervisor, you will have the opportunity to lead a dedicated team while benefiting from a contract-to-permanent role that encourages continuous improvement and career growth. With a focus on regulatory compliance and customer outcomes, this position offers a rewarding environment where your contributions are valued and recognised.
