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For Companies At a Glance
- Tasks: Assist customers with banking queries and ensure excellent service.
- Company: Join a renowned bank known for its supportive and dynamic culture.
- Benefits: Enjoy a competitive salary, holiday benefits, and flexible shifts.
- Why this job: Be part of a vibrant team with growth opportunities in the banking sector.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Fully paid training provided to set you up for success.
The predicted salary is between 20000 - 24000 £ per year.
Join a renowned bank as a Customer Service Advisor! – Full-Time, Onsite in Newcastle (NE27 0BY)
Salary: £23,000 - £24,000 (PAYE) + Holiday Benefits
Location: Cobalt Business Park, Newcastle Upon Tyne (NE27 0BY)
Hours: 37.5 hours per week (Flexible shifts & week offs)
Training: Fully paid training for 2-3 weeks
Final Face-to-Face Interview Date: 12th March 2025.
Are you passionate about delivering top-notch customer service? Do you want to be part of a dynamic, supportive, and fast-growing team in the banking sector? This is your chance to step into a rewarding career with a renowned bank that values your skills and dedication!
What You’ll Be Doing:
- Handle inbound customer calls professionally and efficiently
- Assist customers with their banking queries using the latest tools & systems
- Log and validate all customer interactions on the system
- Ensure an excellent customer experience by resolving queries with patience and expertise
- Work in a team-oriented environment with growth opportunities
Why Join Us?
- Competitive salary package with holiday benefits
- A vibrant, supportive, and inclusive workplace
- Career progression opportunities in the banking sector
- Work in a modern and well-equipped office at Cobalt Business Park
- Get comprehensive training to set you up for success.
Don’t miss out! If you’re looking for a stable, rewarding, and exciting career, apply now and become a part of a leading bank's customer service team. Apply today and take the first step toward a brighter future!
Customer Service Advisor employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Research the bank's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice common customer service scenarios. Being able to showcase your problem-solving skills and how you handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the bank. They can provide valuable insights into the company culture and what the hiring managers are looking for in a candidate.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you assess if the bank is the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service roles on your CV. Use specific examples that demonstrate your ability to handle customer queries effectively and showcase any achievements in previous positions.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and why you want to work for this renowned bank. Mention how your skills align with the job requirements and your enthusiasm for being part of a supportive team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Russell Tobin
✨Research the Bank
Before your interview, take some time to learn about the bank's values, mission, and recent news. This will not only show your interest in the company but also help you tailor your answers to align with their goals.
✨Practice Common Customer Service Scenarios
Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, focus on speaking clearly and confidently, and demonstrate your ability to listen actively and respond thoughtfully.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, training processes, or opportunities for career progression within the bank.
