Customer Service Advisor

Customer Service Advisor – Full Time (Office Based)

Location: Mercury House, Cobalt Business Park, Newcastle NE27 0BY

Employment Type: Full-Time | Permanent | Office-Based

Salary: £23,000 – £24,000 per annum (PAYE) + Holiday Benefits

Hours: 37.5 hours per week (Flexible shifts & weekends required)

Join one of the UK’s leading financial service providers!

We’re hiring Customer Service Advisors to join a friendly and professional support team in our Newcastle office. If you\’re passionate about helping people and want to kick-start or grow your career in banking and financial services, this is a great opportunity!

What You’ll Do:

• Answer incoming customer calls in a professional and friendly manner
• Assist customers with banking-related queries and provide accurate information
• Log and validate each contact on the internal system
• Use internal tools and systems to resolve queries efficiently
• Provide excellent customer service with a focus on quality and care

What We Offer:

• Comprehensive 2–3 weeks paid training to set you up for success
• A supportive work environment with career growth opportunities
• Office-based role in a vibrant, modern workplace
• Competitive annual salary with holiday benefits
• Work with a trusted UK banking brand that values its customers and employees

Who We’re Looking For:

• Excellent verbal communication and problem-solving skills
• A team player with a positive attitude
• Willingness to work flexible shifts and weekends as needed
• Previous customer service experience is a plus, but not essential – we provide full training!