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Russell Tobin

Content Strategist

Full-Time 36000 - 60000 £ / year (est.) No home office possible

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Content Strategist / Content Designer (Contract)

Location: UK – Remote

Contract Duration: 12 months

Working Hours: Monday to Friday, 9:00am – 6:00pm

Overview

We are supporting a global consumer technology organization with a strong footprint across social platforms, digital products, and enterprise tools. The business is seeking an experienced Content Strategist / Content Designer to join its Help Center Content Team on a 12-month contract, covering a period of staff leave.

This role focuses on creating scaled, user-first help and support content for a large enterprise product suite used by businesses and professional customers worldwide.

The Role

You will work within a highly collaborative, experienced content team that partners closely with product, legal, policy, marketing, and engineering stakeholders. The focus is on helping users self-serve, understand products, and get the most value from complex digital tools.

This is a hands-on role combining content strategy, writing, editing, optimization, and performance analysis.

Key Responsibilities

Create and maintain help and support content for enterprise-level digital products
Translate complex product, technical, and policy information into clear, jargon-free content aligned to brand voice
Support new product launches by delivering accurate, user-centric documentation
Manage multiple content projects simultaneously in a fast-paced environment
Work through an internal ticketing and intake system to manage content requests
Collaborate with legal, policy, and product teams to ensure content readiness and compliance
Publish and QA content within content management systems
Analyze content performance using data, metrics, and user feedback to continuously optimise and improve user experience

Required Experience

3+ years’ professional writing experience, ideally within:
Help & support content
Technical writing
Editorial QA
Online operations within a tech environment
Ability to work independently and manage ambiguity
Proven experience working cross-functionally in large organisations

Preferred / Nice to Have

Experience in a large technology or SaaS organisation
Familiarity with analytics, SEO, and content optimisation techniques
XML or structured content experience
Background working on consumer-facing or enterprise digital products

Experience from large tech platforms, SaaS products, or digital government services is highly desirable.

Why Apply?

Opportunity to work with a globally recognised digital platform without agency branding
Exposure to high-impact, large-scale products used by millions of users
Collaborative, supportive, and experienced team culture

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Content Strategist employer: Russell Tobin

As a remote employer, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our team members to thrive. With a focus on employee growth, we offer opportunities for professional development and the chance to make a meaningful impact on user engagement across diverse online communities. Join us to be part of a dynamic team that values creativity, innovation, and cultural insights, all while enjoying the flexibility of remote work.