At a Glance
- Tasks: Drive customer engagement and optimise CRM campaigns using data analysis.
- Company: Fast-paced consumer-focused business in London with a hybrid work model.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team and thrive in a fast-paced environment.
- Why this job: Make a real impact on customer acquisition and retention strategies.
- Qualifications: Experience in SQL, data analysis, and CRM marketing is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: London (Hybrid – 2-3 days onsite, remainder remote)
Contract Length: Initial 6 months
Rate: £20 per hour PAYE
About the Role
We are looking for a highly analytical Growth Operations & CRM Marketing Analyst to join a fast-paced consumer-focused business. This role sits within a growth team responsible for driving customer acquisition, engagement, retention, and lifecycle marketing initiatives at scale.
You will work cross-functionally with Marketing, Operations, Commercial, and Leadership teams to execute data-driven growth strategies, optimize CRM performance, and deliver insights that influence business decisions.
Key Responsibilities
- Own and coordinate CRM and customer engagement campaign calendars across multiple stakeholders.
- Execute and optimize large-scale customer campaigns across owned channels including email, push notifications, in-app messaging, and other CRM touchpoints.
- Analyze campaign performance and customer behaviour to identify opportunities for growth and optimization.
- Build, maintain, and run SQL queries to extract and analyse customer and campaign data.
- Monitor key performance metrics and provide actionable recommendations to improve customer acquisition, engagement, and retention.
- Support experimentation initiatives including A/B testing and performance measurement.
- Partner with Marketing, Operations, Commercial teams, and senior stakeholders to drive successful campaign execution.
- Present insights and recommendations to leadership teams.
Required Skills & Experience
- SQL (Essential)
- Strong analytical capability with experience in identifying trends and customer insights, measuring campaign effectiveness, running experiments and A/B tests, and turning data into business recommendations.
- Experience across one or more of: Email marketing, Push notifications, In-app messaging, Lifecycle marketing, Customer engagement and retention campaigns.
- Proven ability to collaborate with Marketing teams, Operations teams, Commercial/Sales teams, and Senior leadership stakeholders.
Ideal Background
- Candidates from high-growth consumer, e-commerce, marketplace, fintech, telecoms, retail, travel, or subscription businesses are particularly of interest.
- Examples include: Food delivery platforms, E-commerce and retail organisations, Fintech businesses, Telecommunications providers, Travel and booking platforms, Consumer technology companies.
What We're Looking For
- Strong attention to detail with excellent execution skills.
- Highly data-driven decision maker.
- Excellent communication and presentation skills.
- Ability to work independently and proactively.
- Strong problem-solving mindset.
- Comfortable operating in fast-paced, dynamic environments.
If you have a blend of SQL, CRM marketing, data analysis, and stakeholder management experience, we'd love to hear from you.
Customer Relationship Management Analyst in Cheltenham employer: Russell Tobin
Join a dynamic and innovative team in London as a Customer Relationship Management Analyst, where you'll thrive in a hybrid work environment that promotes flexibility and collaboration. Our company values data-driven decision-making and offers ample opportunities for professional growth, ensuring you can develop your skills while contributing to impactful customer engagement strategies. With a focus on teamwork and a culture that encourages experimentation, you'll be part of a forward-thinking organisation dedicated to driving success in the consumer market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Analyst in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your SQL and CRM skills. We want you to feel confident and ready to impress!
✨Tip Number 3
Follow up after interviews with a thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join us and make an impact.
We think you need these skills to ace Customer Relationship Management Analyst in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of a Growth Operations & CRM Marketing Analyst. Highlight your SQL skills, data analysis experience, and any relevant CRM marketing projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer engagement and how your analytical skills can drive growth. Keep it concise but impactful – we love a good story that connects your experience to our needs.
Showcase Your Analytical Skills:In your application, don’t shy away from sharing specific examples of how you've used data to make decisions or improve campaigns. We’re looking for someone who can turn numbers into actionable insights, so let us know how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows you're keen on joining StudySmarter – and we love that enthusiasm!
How to prepare for a job interview at Russell Tobin
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL to extract and analyse data in past roles. You might even be asked to write a query on the spot, so practice makes perfect!
✨Showcase Your Analytical Skills
Prepare examples of how you've identified trends and insights from data in previous positions. Think about specific campaigns you've worked on and be ready to discuss how your analysis influenced business decisions. This will demonstrate your strong analytical capability.
✨Understand CRM Campaigns
Familiarise yourself with different types of CRM campaigns, such as email marketing and push notifications. Be ready to talk about your experience with these channels and how you've optimised them for better customer engagement and retention.
✨Communicate Effectively
Since this role involves working with various teams, practice articulating your thoughts clearly and confidently. Prepare to present insights and recommendations as if you're speaking to senior leadership. Good communication can set you apart from other candidates!
