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For Companies At a Glance
- Tasks: Manage client service requests and schedule maintenance work in a dynamic helpdesk environment.
- Company: Join a growing organisation with a focus on customer service and support.
- Benefits: Earn £28,000 plus a 10% bonus, healthcare, and a private pension.
- Why this job: Be part of a team that makes a real difference in facilities management.
- Qualifications: Experience in helpdesk roles and strong IT skills are preferred.
- Other info: Enjoy flexible hours with no weekends or evenings required.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Vacancy Title: Service Helpdesk Coordinator
Contract Type: Permanent
Location: Bury
Industry: Customer Service Admin Support
Salary: 28000 + 10% Bonus + Package
Start Date: 2025-11-17
REF: J91985246
Contact Name: Simon Barlow
Contact Email: simon.barlow@perpetualpartnerships.com
Vacancy Published: 3 days ago
Helpdesk Service Coordinator – Facilities – 28,000 + 10% Bonus + Healthcare + Pension
We are recruiting for a growing organisation who are looking for two Helpdesk Service Coordinators to work in their head office in North Manchester on their Service Helpdesk. These are expansion roles due to increased national contracts won during 2025. Account managing their clients service and maintenance requirements, workload scheduling, planning PPM works and reactive callouts.
This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required.
Responsibilities
- Account managing clients\’ service and maintenance requirements
- Workload scheduling and planning of PPM works
- Managing reactive callouts
Package
- Salary £28,000
- 10% Bonus
- Healthcare Plan
- Private Pension
- 23 days holiday rising to 28 with service + Bank Holidays
Requirements
- Experience on a busy helpdesk (Desirable)
- Scheduling of engineers workloads (Desirable)
- Full Driving Licence (Desirable)
- IT skills and reporting on CAFM systems (Desirable)
These roles would suit people who have worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers workloads are scheduled.
We will accept applications from those who have worked as a Help desk Coordinator, Helpdesk Team Leader, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Help Desk Engineer, Helpdesk Coordinator.
Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
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Service Helpdesk Coordinator employer: Russell Taylor Group
Contact Detail:
Russell Taylor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Helpdesk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden in the job hunt.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Helpdesk Coordinator role. Highlight any relevant experience in customer service and workload scheduling, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples from your past that demonstrate your skills in managing client requirements and handling reactive callouts.
Show Off Your IT Skills: Since IT skills and reporting on CAFM systems are desirable, don’t forget to mention any relevant software or systems you’ve worked with. This will help us see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Russell Taylor Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Helpdesk Coordinator. Familiarise yourself with workload scheduling, account management, and how to handle reactive callouts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Relevant Experience
Highlight any previous experience you've had in customer service or facilities management. Be ready to discuss specific examples where you've successfully managed workloads or dealt with client requirements. This will demonstrate your capability and fit for the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Your IT Skills
Since the role may involve using CAFM systems, brush up on your IT skills before the interview. If you have experience with specific software, be prepared to discuss it. If not, consider doing a bit of research on common systems used in helpdesk environments to show your willingness to learn.
