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- Tasks: Manage customer enquiries and logistics while supporting the sales team.
- Company: Join a growing manufacturing company in Trafford Park, Manchester.
- Benefits: Enjoy 25 days holiday, profit sharing, training opportunities, and social events.
- Why this job: Be part of a dynamic team focused on service excellence and client relationships.
- Qualifications: Experience in UK export order processing and strong communication skills required.
- Other info: Permanent role with Monday to Friday shifts, offering a competitive salary.
The predicted salary is between 27000 - 30000 £ per year.
Customer Service & Logistics Coordinator
Vacancy Title: Customer Service & Logistics Coordinator
Vacancy Title: Customer Service & Logistics Coordinator Contract Type: Permanent Location: Manchester Industry: General Manufacturing MANUFACTURING Salary: £27000 – £30000 per annum Start Date: 2025-08-13 REF: J91984878 Contact Name: Sophie Mitchell Contact Email: sophie.mitchell@russell-taylor.co.uk Vacancy Published: 10 days ago Job Title: Customer Service & Logistics Coordinator
Location: Trafford Park
Salary: £27,000- £30,000 per annum (depending on experience
Shifts: Monday-Friday 8am-4pm
Type: Permanent
Due to continued growth, our client is expanding our Customer Service and Logistics function to ensure they meet evolving customer needs and maintain high standards of service.
This role will support the Sales team by managing customer enquiries and requests, while developing and nurturing strong client relationships. In addition to customer service duties, the team oversees export order processing and logistics, ensuring goods are delivered in line with service level agreements (SLAs) and regulatory requirements.
The Role:
- Ensure customer requirements and service standards are consistently understood and met across the organisation.
- Uphold company values for customer relationship management and service excellence in all client interactions.
- Identify and implement opportunities for service improvements within the department and across the wider business.
- Process domestic, European, and international sales orders in the company\’s ERP system, ensuring order confirmations are issued promptly once dispatch dates are agreed with production.
- Respond to customer enquiries and orders within agreed timescales
- Prepare and verify transport documentation in compliance with relevant regulations
- Plan deliveries with consideration for cost efficiency, order consolidation, and customer requirements.
- Maintain and update stock management and consignment records, ensuring accurate invoicing and adequate distributor stock levels to meet market demand.
- Build and maintain relationships with suppliers and logistics providers, negotiating freight rates and sourcing new partners where necessary.
- Assist sales teams with tasks such as sample preparation, marketing material dispatch, reporting, forecasting, and basic quotations.
The candidate:
- Experience of UK export order processing and documentation management within a manufacturing company is essential
- Strong communication skills, both written and verbal
- Minimum of 5 GCSE\’s including Maths and English
- Proficient in Outlook, Excel and Word
Benefits:
- Quarterly profit sharing incentives
- 25 days holiday + 8 Bank holidays
- Training and development opportunities
- Social events
- Pension scheme
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here . Apply Now >
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Customer Service & Logistics Coordinator employer: Russell Taylor Group
Contact Detail:
Russell Taylor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Logistics Coordinator
✨Tip Number 1
Familiarise yourself with the specific logistics and customer service processes used in manufacturing. Understanding the nuances of export order processing and documentation management will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the manufacturing sector, especially those involved in customer service and logistics. Engaging with industry contacts can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss examples of how you've improved service standards or resolved customer issues in previous roles. Demonstrating your problem-solving skills and commitment to service excellence will resonate well with potential employers.
✨Tip Number 4
Research the company’s values and recent developments in their customer service approach. Tailoring your conversation to align with their mission and showcasing your enthusiasm for their growth can make a lasting impression.
We think you need these skills to ace Customer Service & Logistics Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Emphasise any previous roles where you managed customer enquiries or processed orders, particularly in a manufacturing context.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your understanding of the role. Mention specific examples of how you've improved service standards or built strong client relationships in past positions.
Highlight Relevant Skills: In your application, clearly outline your proficiency in tools like Outlook, Excel, and Word. Also, mention your experience with export order processing and documentation management, as these are crucial for the role.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their values and growth. Mention how you can contribute to their customer service and logistics function, aligning your goals with theirs.
How to prepare for a job interview at Russell Taylor Group
✨Know the Company and Role
Before your interview, make sure to research the company and understand the specifics of the Customer Service & Logistics Coordinator role. Familiarise yourself with their values, products, and any recent news. This will help you tailor your answers and show genuine interest.
✨Demonstrate Your Communication Skills
As this role requires strong communication skills, be prepared to showcase your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully managed customer enquiries or collaborated with teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to customer service and logistics. Think of scenarios where you improved service delivery or resolved a customer issue, and be ready to discuss these in detail.
✨Showcase Your Technical Proficiency
Since the role involves using ERP systems and Microsoft Office tools, be prepared to discuss your experience with these technologies. Highlight any relevant skills in Excel, Outlook, and Word, and consider mentioning any previous roles where you used similar systems.
