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- Tasks: Assist customers and technicians with parts enquiries and manage orders efficiently.
- Company: Join a busy, customer-focused team in a dynamic environment.
- Benefits: Competitive pay, overtime opportunities, and a supportive team culture.
- Why this job: Make a real difference by providing top-notch customer service and support.
- Qualifications: Strong communication skills and a positive, customer-focused attitude.
- Other info: 39 hours per week with potential for career growth and development.
The predicted salary is between 28800 - 43200 £ per year.
An opportunity has arisen for a Parts Advisor to join a busy and customer-focused team. Reporting to the Parts and Retail Manager, the successful candidate will be responsible for handling day-to-day enquiries from both customers and technicians regarding machinery parts. The role requires maintaining high standards of customer service by managing orders, processing dispatches, and providing advice and support on a wide range of products and services, both in person and over the telephone.
Key Responsibilities
- Provide efficient and professional assistance to customers and technicians with parts-related enquiries.
- Manage customer orders, ensuring accuracy and timely dispatch.
- Deliver a high standard of customer service through effective communication and attention to detail.
- Support retail operations by maintaining an organised and presentable workspace.
- Handle payments and transactions accurately, including cash and card processing.
- Work collaboratively with colleagues to ensure smooth day-to-day operations.
- Proactively identify sales opportunities and contribute to achieving department targets.
Skills and Experience Required
- Strong communication and interpersonal skills with the ability to engage diplomatically with customers and colleagues.
- Previous experience or sound knowledge of agricultural, construction, or horticultural parts is desirable.
- Experience in the motor industry or a similar parts-related role would also be beneficial.
- Customer-focused with a positive attitude and professional approach.
- Experience working in a retail or showroom environment is advantageous.
- Comfortable working in a busy, fast-paced environment and able to perform under pressure.
- Confident using computers, email, and the internet.
- Strong numeracy, literacy, and organisational skills with excellent attention to detail.
- Capable of working independently and as part of a team.
- Motivated, proactive, and target-driven with a smart, professional appearance.
Additional Information
- Hours: 39 hours per week
- Monday to Thursday: 8:00am - 5:00pm
- Friday: 8:00am - 4:00pm
- Saturdays on a rota basis
- Overtime paid at time and a half after 39 hours
To apply, please send a copy of your CV and a covering letter to alex.drury@nmsrecruit.com or, alternatively, submit your application via the link below.
Parts Advisor employer: Russell Taylor Group Ltd
Contact Detail:
Russell Taylor Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company! Research their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers and technicians, being able to engage effectively is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during your interview. Ask insightful questions about the team dynamics and how they handle busy periods. This shows you're not just looking for any job, but are keen on contributing positively to their operations.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re tech-savvy and comfortable using online platforms, which is a big plus in today’s job market.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Parts Advisor role. We want to see how your background fits with our customer-focused team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences have prepared you for it. We love seeing enthusiasm and a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, make sure your application reflects your strong communication skills. We appreciate clarity and professionalism in your writing, so keep it concise and engaging!
Apply Through Our Website: We encourage you to submit your application via our website for a smoother process. It’s quick and easy, and ensures your application gets to us directly. Don’t miss out on this opportunity—apply today!
How to prepare for a job interview at Russell Taylor Group Ltd
✨Know Your Parts
Brush up on your knowledge of agricultural, construction, and horticultural parts. Being able to discuss specific products and their applications will show that you're not just a candidate, but someone who understands the industry.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled difficult customers or went above and beyond to meet their needs. This will demonstrate your customer-focused attitude.
✨Practice Effective Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would explain complex parts-related queries in simple terms.
✨Show Your Team Spirit
Be ready to discuss how you work collaboratively with others. Share experiences where you contributed to team success or helped resolve conflicts. This will highlight your ability to thrive in a busy, fast-paced environment.
