At a Glance
- Tasks: Lead reception teams and ensure excellent customer service across all offices.
- Company: Join a prestigious law firm with a friendly, professional atmosphere.
- Benefits: Enjoy 25 days holiday, life insurance, and a birthday day off.
- Other info: Opportunities for training, development, and fun team events await you!
- Why this job: Be part of a dynamic team and develop your skills in a supportive environment.
- Qualifications: Strong organisational skills and a professional telephone manner required.
The predicted salary is between 28000 - 35000 £ per year.
Location
Bolton office but travel to all offices
Hours
9.00 am to 5.00 pm Monday to Friday (1 Hour Lunch)
We have a vacancy for a Head Receptionist to join our prestigious Firm.
The position will involve overseeing all reception teams and assisting with general office administrative duties.
The successful candidate will be expected to oversee all reception areas across all our offices, therefore must have access to a car.
Job role
Working within a busy office with a friendly team of people, you will be expected to carry out the following duties:
- To provide excellent customer service promoting the firm whenever possible
- Overseeing cleaner contracts across all branches
- Making sure first aiders are organised and first aid boxes are fully stocked and replenished
- To make telephone contact with clients and outside bodies as necessary
- Opening, distributing and franking the offices post.
- Organising and dealing with the franking contracts
- Providing training on the telephone system
- Authorising holidays for all receptionists
- Cover for reception branches during holidays and/or absences
- Other administrative duties assigned from time to time.
Skills Required
- Must have good organisational skills
- Must have attention to detail (Accuracy essential)
- Professional telephone manner
- Ability to work well within a team
- Motivated, friendly, confident, reliable & team player
- Eager to learn and develop new skills, flexible
The traditions and values, which first established Russell & Russell as an early pioneer of legal services continues to serve us well today.
We still provide friendly, professional advice in the manner a traditional high street law firm would, but this is now blended with a 21st Century approach.
The practice has 200 people and has grown organically to incorporate eight offices stretching across the North West; two in Bolton and one in Atherton, Bury, Chester, Farnworth, Horwich, and Middleton.
Although we pride ourselves on being a regional firm, a number of our departments service clients throughout England and Wales.
The firm holds a number of industry related accreditations across all its service areas, in particular the Lexcel Practice Management Standard.
What we offer
- Attendance bonus
- 25 days a year plus bank holidays and an accrual system after 2 years
- Birthday holiday
- Life insurance – 2x annual salary
- Long Service Awards
- Discounted gym membership
- Quarterly fruit baskets
- Referral schemes (PI, Conveyancing, Family & Wills/Probate)
- Discounted Services (Conveyancing, Family & Wills)
- Staff Introduction Scheme (Refer a success applicant and get £500)
- Monthly Raffle Draw – 1st, 2nd & 3rd prizes
- Dress down once a month (linked to a chosen charity)
- Annual Christmas Party & Events
- Training & Development
- Training and development opportunities
- Internal workshops
- Compliance webinars
- Applications
To apply, please click the button below to complete the application form and attach your CV.
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Head Receptionist in Bolton employer: Russell & Russell Limited
Join our Bolton office as an Archive Assistant and become part of a supportive and friendly team dedicated to maintaining our archiving system. We offer a range of benefits including 25 days of annual leave, a birthday holiday, and opportunities for professional development through internal workshops and compliance webinars. With a focus on employee well-being, we also provide perks like discounted gym memberships and monthly raffles, making our workplace not just a job, but a community where you can thrive.
Contact Details:
Russell & Russell Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Russell & Russell Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Russell & Russell Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head Receptionist in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Russell & Russell Limited:Your cover letter is your chance to shine! Tell us why you want to work at Russell & Russell Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Russell & Russell Limited!
How to prepare for a job interview at Russell & Russell Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
