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- Tasks: Manage high-value accounts and build strong relationships with key clients.
- Company: Join Russell Publishing, a leading multimedia company focused on innovation.
- Benefits: Enjoy hybrid working, pension contributions, and personal development opportunities.
- Why this job: Make a real impact by driving customer satisfaction and account growth.
- Qualifications: 3 years in account management or customer service in a B2B setting.
- Other info: Flexible work environment with a focus on inclusion and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions.
To succeed in the role, you will be commercially minded, require strong communication, customer service and relationship building skills along with the ability to manage multiple accounts and projects simultaneously. The successful applicant should have a minimum of 3 years' experience working in account management, or a customer service role within a B2B environment.
Key Responsibilities:- Steer customer satisfaction through proactive management of performance metrics, service quality, and delivered value.
- Drive high levels of retention and foster growth through strategic relationship management and value delivery.
- Identify and nurture opportunities for account growth, working in collaboration with internal stakeholders to enable upselling, cross-selling, and service expansion.
- Coordinate centralized account management across key functions—including Sales, Marketing, Content, Client Services, and Finance—to ensure seamless communication, alignment, and delivery of campaigns and projects.
- Prepare and maintain account health reports, highlighting performance, opportunities, and areas for improvement.
- Conduct regular account health checks to monitor performance, satisfaction, and alignment with customer objectives.
- 3 years' experience working in account management, or a customer service role within a B2B environment.
- Demonstrated success managing high-value or strategic customer accounts.
- Strong understanding of marketing services, ROI measurement, and client success metrics.
- Excellent interpersonal skills- clear and confident communicator at all levels.
- Exceptional organisational and planning skills with flexibility to adapt to changes.
- Strong Excel skills including the ability to produce reports.
- Excellent communications skills.
- Develop and maintain strong working relationships.
- IT skills in Microsoft Office, including Word and Excel.
- Understanding of CRM systems.
We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development. Other benefits also include:
- Hybrid working (2 days in the office)
- Pension contribution
- Free car parking
- Benefits platform with discounts, wellness and engagement tools
- Christmas closure
- Company events
- Learning & development
Russell Publishing operates a hybrid working policy, with the ability to work from home up to 3 days per week. Our office is located in Brasted, Kent.
About Us:Russell Publishing is a leading multimedia company delivering business content, insights and events worldwide across 5 brands: New Food Magazine, European Pharmaceutical Review, Drug Target Review, Global Railway Review and International Airport Review. We pride our business on putting our people first, enabling innovation within our service & product and continuous improvement – personally, professionally and across our services. Russell Publishing believes in equal opportunities, and we encourage inclusion and diversity.
Customer Success Account Manager in Maidstone employer: Russell Publishing
Contact Detail:
Russell Publishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Account Manager in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Customer Success Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their brands and solutions, and think about how your experience aligns with their needs. We want you to show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your communication skills! As a Customer Success Account Manager, you’ll need to build strong relationships. We suggest doing mock interviews with friends or using online resources to refine your pitch and ensure you come across as confident and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Account Manager in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Account Manager role. Highlight your experience in account management and customer service, especially in a B2B environment, to show us you’re the right fit!
Showcase Your Skills: We want to see your strong communication and relationship-building skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed high-value accounts and driven customer satisfaction.
Be Organised: Since this role involves managing multiple accounts and projects, it’s crucial to showcase your organisational skills. Mention any tools or methods you use to keep track of performance metrics and account health – we love a well-structured approach!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Russell Publishing
✨Know Your Accounts
Before the interview, research Russell Publishing and their key brands. Understand their customer base and think about how you can enhance customer satisfaction and retention. This will show your genuine interest in the role and help you discuss how you can manage high-value accounts effectively.
✨Showcase Your Communication Skills
As a Customer Success Account Manager, strong communication is key. Prepare examples of how you've successfully built relationships with clients in the past. Be ready to demonstrate your ability to communicate clearly and confidently, as this will be crucial for managing multiple accounts.
✨Highlight Your Organisational Skills
With the need to manage multiple projects simultaneously, it's important to showcase your organisational skills. Bring examples of how you've successfully juggled various tasks or accounts in previous roles. Discuss any tools or methods you use to stay organised and ensure nothing falls through the cracks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in account management and how you overcame them. This will help you illustrate your strategic thinking and ability to drive account growth while maintaining customer satisfaction.
