At a Glance
- Tasks: Manage high-value accounts and build strong relationships with clients.
- Company: Join a supportive company that values inclusion and personal growth.
- Benefits: Enjoy hybrid working, pension contributions, and discounts on various services.
- Other info: Flexible work environment with great opportunities for professional development.
- Why this job: Make a real impact by helping clients achieve their goals and drive account growth.
- Qualifications: 3 years in account management or customer service, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are recruiting a Customer Success Manager to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. To succeed in the role, you will be commercially minded, require strong communication, customer service and relationship building skills along with the ability to manage multiple accounts and projects simultaneously. The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment.
Responsibilities
- Steer customer satisfaction through proactive management of performance metrics, service quality, and delivered value.
- Drive high levels of retention and foster growth through strategic relationship management and value delivery.
- Identify and nurture opportunities for account growth, working in collaboration with internal stakeholders to enable upselling, cross-selling, and service expansion.
- Coordinate centralized account management across key functions—including Sales, Marketing, Content, Client Services, and Finance—to ensure seamless communication, alignment, and delivery of campaigns and projects.
- Prepare and maintain account health reports, highlighting performance, opportunities, and areas for improvement.
- Conduct regular account health checks to monitor performance, satisfaction, and alignment with customer objectives.
Qualifications
- 3 years’ experience working in account management, or a customer service role within a B2B environment.
- Demonstrated success managing high-value or strategic customer accounts.
- Strong understanding of marketing services, ROI measurement, and client success metrics.
- Excellent interpersonal skills – clear and confident communicator at all levels.
- Exceptional organisational and planning skills with flexibility to adapt to changes.
- Strong Excel skills including the ability to produce reports.
- Excellent communication skills.
- Develop and maintain strong working relationships.
- IT skills in Microsoft Office, including Word and Excel.
- Understanding of CRM systems.
Company Benefits
We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development. Other benefits also include:
- Hybrid working (2 days in the office)
- Pension contribution
- Free car parking
- Benefits platform with discounts, wellness and engagement tools
- Christmas closure
- Company events
Application
Due to the nature of our location, applicants will require their own vehicle to travel to work.
Customer Success Manager in England employer: Russell Publishing
As a Customer Success Manager with us, you'll thrive in a supportive and flexible working environment that values inclusion and personal growth. We offer amazing opportunities for professional development, alongside benefits such as hybrid working, pension contributions, and a vibrant company culture with regular events. Join us to build meaningful relationships with high-value clients while enjoying the perks of a dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see that you’re genuinely interested in what we do, so come armed with questions that show you’ve done your homework!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with our needs, especially in managing high-value accounts. We love seeing candidates who can clearly articulate their value and how they can contribute to our success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in account management and customer service, especially in a B2B environment. We want to see how you've built relationships and driven customer satisfaction!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Share specific examples of how you've managed high-value accounts and delivered results.
Showcase Your Communication Skills:As a Customer Success Manager, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and confidently. Whether it's through your CV or cover letter, let your personality and professionalism shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Russell Publishing
✨Know Your Accounts
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build trust and loyalty with these accounts.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with clients in the past. Highlight your ability to convey complex information clearly and how you’ve built strong relationships through effective communication.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you’ve turned a challenging situation into a success story. Be ready to discuss how you proactively managed performance metrics and improved customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle multiple accounts or projects simultaneously. Prepare to discuss your organisational skills and how you prioritise tasks to ensure seamless service delivery.
